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compliance burden grows
» Rudy Pereira
Exploring a Payments Strategy
Payments will continue to evolve for CUs.
April 8, 2013
The days of relying on a steady income stream from debit card interchange fees are fading.
Don’t overlook process innovation in the quest for process improvement.
July 17, 2012
There’s a difference between improvement and innovation. Improvement is an ongoing act of making something better. Innovation is an ongoing process involving an orderly, organized, and continuous activity that commercializes ideas.
Long Live the CIO
Rates of technology adoption and diffusion are accelerating.
July 17, 2011
It’s clear IT professionals are increasingly feeling pressure as their role evolves.
What Skills Will IT Staff Need Most in the Future?
Technologists need a blend of hard and soft skills to climb the corporate ladder.
September 20, 2010
Embrace a Culture of Continuous Improvement
Continuous process improvement is one of the most important ways operations and technology can support the CU.
September 13, 2010
Reduce costs and improve quality by implementing a Six Sigma program.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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