ARTICLES

How to Navigate 2013

Growth opportunities will be scarce, but challenges will be abundant.
Vicky Franchino
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Not everyone sees economic gloom and doom on the horizon.
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Will Mobile Demolish the Branch?

With smartphone adoption rising faster than expected, will consumers need branches?
Vicky Franchino
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Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
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CUs Growing Green

Financing eco-friendly vehicles and home improvements can enhance your brand and loan portfolio.
Vicky Franchino
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Green lending is relatively new at credit unions, and data about it is limited.
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Six Jobs You Won't Recognize in 10 Years

As CUs evolve, so must staff.
Vicky Franchino
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The evolution in CU jobs is driven by a host of factors, including technology, member preferences, costs, and competition.
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Tomorrow’s Branch

CUs try to maintain that personal touch as they build high-tech branches.
Vicky Franchino
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The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.
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Lessons Learned in Business Services

CUs have been offering business services long enough to have learned some valuable lessons. Here’s their ‘top 10’ list.
Vicky Franchino
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The time could be right for CUs to launch or re-energize business services programs.
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Staying Focused

Is the CU vision retiring with its leaders?
Vicky Franchino
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CU leaders who “have been around the block a few times” offer some valuable insights.
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No Thaw in the Salary Freeze

CUs are finding creative ways to motivate staff despite stagnant pay and bonuses.
Vicky Franchino
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CUs are finding creative ways to motivate staff despite stagnant pay and bonuses.
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