Articles by Judy Dahl

The Dawn of a New Payment Era

CUs plan for short- and long-term payment strategies.
Judy Dahl
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With a big shift in payment preferences, CEOs are in touch with technology trends as they develop their CUs’ short- and long-term payment strategies.
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Recommended Reading

CU execs discuss some of their favorite books on business and leadership.
Judy Dahl
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Here are a few book recommendations from three CEOs.
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Mitigation Practices Help CUs Manage Risks

Have a risk-mitigation plan, a process, and a team in place before you need them.
Judy Dahl
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Three CUs describe their risk mitigation strategies.
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A Lending Conundrum

CUs struggle to balance members’ lending needs with increasing compliance requirements.
Judy Dahl
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CUs must balance compliance and member service.
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Attract Member Investments

Well-managed investment programs can draw new investors and retain existing member deposits.
Judy Dahl
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Three credit unions share best practices for outsourced investment programs.
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'Staff Up' to Meet Compliance Burden

Dramatic regulatory changes require more CU-specific compliance expertise.
Judy Dahl
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Compliance staff must be involved in all significant business initiatives early on.
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Data Security: Plan for the Worst Scenario

Response time, staffing, and planning help prevent and minimize damage from data security breaches.
Judy Dahl
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Credit and debit cards pose the biggest threats to members’ data.
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Payment Preferences for the Ages

All generations have preferences, but they all want options and efficient delivery.
Judy Dahl
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In general, the younger the member, the more willing he or she is to try new technology.
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Clearing Up CARD Act Confusion

Member education continues as credit card programs adjust to comply with the CARD Act.
Judy Dahl
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CUs explain how members and staff are adjusting to CARD Act requirements.
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Succession Planning: Have a Strong Bench

The time to develop a plan is before you need it.
Judy Dahl
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Many CEOs delayed retirement to steer their CUs through tough times and to replenish their recession-depleted retirement funds.
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