Articles by Judy Dahl

Transforming the Branch Manager

More branch managers will be acting as ‘mini-CEOs,’ driving business development and bottom-line decisions.
Judy Dahl
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More branch managers will be acting as ‘mini-CEOs,’ driving business development and bottom-line decisions.
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Q&A: How Technology Shapes CU Branch Design

Modern branches feature automation; video conferencing and mobile marketing will take root.
Judy Dahl
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Lisa Darling of Visions FCU and Mark Maness of Consultants & Builders, Inc., discuss the innovations that will shape credit union branches in coming years.
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Q&A: Staff Functionality Dictates Modern Branch Design

The building is the stage and the employees are the cast.
Judy Dahl
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Lisa Darling of Visions FCU and Mark Maness of Consultants & Builders, Inc., discuss how branch design has evolved to meet consumer needs in the digital era.
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Powering the Branch Transformation

People and processes carry as much weight as technology, Diebold's Chris Gill says.
Judy Dahl
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People and processes carry equal, if not greater, importance than technology in branch design, according to Diebold's Chris Gill.
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Leading Edge

Thrivent Federal Credit Union Comes Full Circle

The bank that became a CU actually had its origins in the movement.
Judy Dahl
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The bank that became a CU actually had its origins in the movement.
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Shaping CU Technology: The Big Five

Security, branch evolution, consumerization, and big data will drive CU technology decisions through 2014 and beyond.
Judy Dahl
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Technology innovation will continue at a brisk pace, particularly in these five areas.
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Executive Suite

Help Employees Rediscover Their Mojo

Act quickly to reinvigorate capable employees performing below their potential.
Judy Dahl
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'We try to instill the concept that we're a learning organization, and that it's better to ask than to make a mistake.'
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Executive Suite

Corporate CU Assessments Handcuff Growth, Prompt Cutbacks

Replenishing the Corporate Stabilization Fund has been especially hard on small CUs.
Judy Dahl
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CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term.
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CU Marketers Take a Multichannel Approach

Three award-winning CUs use new and traditional tools to get the word out.
Judy Dahl
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‘Marketing is only as effective as the people putting it together.’
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CUs Looking for Lending Uptick in 2013

Focus on fundamentals and keep an eye on risk, lenders advise.
Judy Dahl
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Credit unions expect modest loan growth this year as the economy improves.
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