Articles by Judy Dahl

The Great Recession left indelible marks on nearly all aspects of CU operations—and staff.

Strategic planning is even more challenging during uncertain times.

Members' stories can play a key role in loan decisions, CEOs agree.

To turn around recession-related increases in repossessions, CUs have beefed up their loan-assessment processes, initiated faster action on collection procedures, and worked diligently to help members avoid repossessions.

Although NCUA’s final rule on corporate credit unions eliminates some onerous provisions from previous versions, it limits retail credit unions’ choices and increases the need for financial scrutiny. And with fewer corporates left, some credit unions are looking outside the credit union movement for services.

Asking Ron Burniske how he keeps his leadership skills sharp is like asking how baseball players keep their hitting skills sharp.

Learning to lead isn't a finite process, say credit union CEOs. It's a lifelong quest.

What's the single most enduring factor giving credit unions a competitive edge?

With a big shift in payment preferences, CEOs are in touch with technology trends as they develop their CUs’ short- and long-term payment strategies.

Here are a few book recommendations from three CEOs.