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» Judy Dahl
Thrivent Federal Credit Union Comes Full Circle
The bank that became a CU actually had its origins in the movement.
March 1, 2014
The changing regulatory landscape was the primary impetus for the conversion.
Shaping CU Technology: The Big Five
Security, branch evolution, consumerization, and big data will drive CU technology decisions through 2014 and beyond.
January 29, 2014
Technology innovation will continue at a brisk pace, particularly in these five areas.
Help Employees Rediscover Their Mojo
Act quickly to reinvigorate capable employees performing below their potential.
April 15, 2013
'We try to instill the concept that we're a learning organization, and that it's better to ask than to make a mistake.'
Corporate CU Assessments Handcuff Growth, Prompt Cutbacks
Replenishing the Corporate Stabilization Fund has been especially hard on small CUs.
March 3, 2013
CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term.
CU Marketers Take a Multichannel Approach
Three award-winning CUs use new and traditional tools to get the word out.
February 1, 2013
‘Marketing is only as effective as the people putting it together.’
CUs Looking for Lending Uptick in 2013
Focus on fundamentals and keep an eye on risk, lenders advise.
January 6, 2013
Credit unions expect modest loan growth this year as the economy improves.
Employee Fraud: Prevent the Inside Job
Employee theft increases during difficult economic times.
December 18, 2012
Employee theft causes more business bankruptcies than any other type of crime.
CUs Talk Tech Priorities for 2013
Mobile platforms, security, and member relationship management top the list.
November 19, 2012
“Mobile” is a key theme in the conversation, along with meeting member needs.
Improve Sales Culture to Boost Lending
Training can help staff turn member interactions into loan opportunities.
November 17, 2012
CUs have retooled to help staff recognize and act on lending opportunities that also benefit members.
Succession Planning: The Urgency Builds
As baby boomers begin to retire, CUs will see turnover at all levels.
September 1, 2012
Approximately 10,000 baby boomers will turn 65 every day for the next 18 years, reports the Pew Research Center.
View All Articles by Judy Dahl
Credit Union Magazine
March 2014 digital edition
Prepare for the End of Gridlock
At Freedom First CU, People 'Bank for Good'
Many Consumers Burdened by 'Debito'
Enhance Members’ Cross-Channel Experience
Prevent Workplace Fraud and Theft: Six Tips
The biggest risk for credit unions today is simply doing nothing. Allowing members to find third parties for wallet solutions welcomes the risk of disintermediation. The CU then becomes a transaction processing commodity.
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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