Articles by James Collins

Six Insights That Might Keep You Up at Night

CUNA's E-Scan report is full of insights, revelations, and snarly comments.
November 19, 2010
CUNA's E-Scan report is full of insights, revelations, and snarly comments.
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There’s an App (But No Swipe) for That

New payment systems are waiting for consumer demand and merchant acceptance.
November 1, 2010
Merchants won't spend infrastructure dollars on technology that isn't in great demand by consumers.
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What's Your Plan?

A good IT plan not only supports your strategic goals, but is part of them.
October 25, 2010
Technology plans are like politicians: short on substance, long on prose, and unlikely to do what they're supposed to do.
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Are They Nuts?

Six questions board members will ask about NCUA’s final rule on corporate CUs.
October 1, 2010
Recapitalization and trust will be tough issues to address.
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Regulations A to Z

Confused about regulations? Join the club.
September 20, 2010
Making sense of all the laws and regulations credit unions must deal with can be confusing. Take this sentence: "She violated Reg Z by pushing the APR off of the Reg CC and then adding it to the member's BSA disclosure."
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Is Honesty The Best Policy?

Skewing facts often supports status quo and inferior results.
August 12, 2010
Are you always honest with your employees? Really? Let's take a test.
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The Problem With Gen Y

They clearly march to the beat of a different drummer.
July 30, 2010

What’s the biggest work force issue today? The inevitable response from folks over 40: “Those @#%^ gen Yers!” (That’s just before asking one of them for help with the latest software upgrade.)


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Seven Direct Questions About Indirect Lending

June 1, 2010

Misery Builds Character

IT managers refer to conversions as 'their own day in hell.'
November 18, 2008
Walk into any credit union information technology (IT) manager's office and announce it's time to switch core systems. What do you think the response will be?
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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