Articles by James Collins

It’s a bellwether time for tech innovations.

CUNA's E-Scan report is full of insights, revelations, and snarly comments.

Merchants won't spend infrastructure dollars on technology that isn't in great demand by consumers.

Technology plans are like politicians: short on substance, long on prose, and unlikely to do what they're supposed to do.

Recapitalization and trust will be tough issues to address.

Making sense of all the laws and regulations credit unions must deal with can be confusing. Take this sentence: "She violated Reg Z by pushing the APR off of the Reg CC and then adding it to the member's BSA disclosure."

Are you always honest with your employees? Really? Let's take a test.

What’s the biggest work force issue today? The inevitable response from folks over 40: “Those @#%^ gen Yers!” (That’s just before asking one of them for help with the latest software upgrade.)

Walk into any credit union information technology (IT) manager's office and announce it's time to switch core systems. What do you think the response will be?