Articles by Rick Roseneck

America's Credit Union Conference

CU Branches Evolve to Meet Members' Needs

Technology, consumer power, changing demographics, and lower profit margins prompt alterations.
July 19, 2013
Four CUs discuss changes designed to elevate staff efficiency, reduce costs, and improve member service.
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America's Credit Union Conference

Guard Against Social Media's Liability Risks

Credit unions should implement policies and procedures to protect themselves.
July 9, 2013
A recent survey indicated that 62% of U.S. financial institutions were not using social media because they worry about compliance violations.
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America's Credit Union Conference

Use Social Media to Rally Members, Says CUNA Chair Wesenberg

It can play a strong role in CUNA's 'Don't Tax My CU' initiative.
July 2, 2013
'The use of social media is right in our wheelhouse.'
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America's Credit Union Conference

CUs Need to Take Action to Secure Future, Cheney says

'CUs have done a tremendous job responding to and recovering from the financial crisis.'
July 1, 2013
The "Don't Tax My Credit Union" national campaign has taken credit unions from defending the tax exemption to advocating for it.
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America's Credit Union Conference

Emerging Financial Markets Are Opportunities for CUs

Ten million households are unbanked and 24 million are underbanked.
July 1, 2013
ACUC workshop explores tools and partnerships to serve underserved/underbanked markets.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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