ARTICLES

Turnover Trends

With the recession waning, your most valued employees could get lured away.
February 3, 2013
CUs are rethinking their front-line staffing strategies to meet members’ changing preferences.
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The Pros and Cons of Loan Automation

 Choose the right tools to make the loan process seamless for members.
June 1, 2012
Retain the human touch, eliminate irregularities and improve loan efficiency.
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Build Up Security Policies and Budgets

Include the costs of security in your CU’s business plan and overall budget.
May 7, 2012
Knowing that your CU is only as strong as its weakest link illustrates how important it is to have a strong security system in place.
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CFOs Offer Big-Picture Projections

Loan growth, jobs, and risk management are critical to future success.
May 1, 2012
How do CFOs view credit unions’ outlook in the months ahead?
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 Sharpen Your Board’s Financial Skills

CUs are finding innovative ways to meet NCUA’s new requirements.
March 1, 2012
When NCUA’S new financial literacy rules went into effect last July, credit unions took a closer look at their directors’ basic financial skills.
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CUs Cut Costs as Margins Shrink

 How can your CU grow and cut expenses at the same time?
February 1, 2012
The financial world is changing fast. Positioning for the future is critical in this competitive environment.
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Celebrating the Year of Cooperatives

CUs share their plans for the worldwide event.
January 10, 2012
Credit unions around the world will recognize the contributions cooperatives make every day in the lives of members and their communities.
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Payday Lending

CUs keep recession-ravaged members out of the debt trap.
July 18, 2011
CUs aren’t waiting for the new Consumer Financial Protection Bureau to change how payday lenders operate. Instead, they’re offering financially distressed consumers affordable borrowing options.
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The Consumer Awareness Crisis

Awareness of CUs is alarmingly low. One-half of consumers ages 18 to 24 don’t know what a CU is.
February 24, 2011
Why has annual CU membership growth been only about 1.5% during banks’ worst public-relations crisis in a generation?
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Real Estate at a Crossroads?

Property values in many markets haven't bounced back, but some CUs see increasing mortgage demand.
September 1, 2010
CUs are continuing with strong underwriting standards while helping members as much as possible to stay in their homes.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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