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» Sharyn Alden
With the recession waning, your most valued employees could get lured away.
February 3, 2013
CUs are rethinking their front-line staffing strategies to meet members’ changing preferences.
The Pros and Cons of Loan Automation
Choose the right tools to make the loan process seamless for members.
June 1, 2012
Retain the human touch, eliminate irregularities and improve loan efficiency.
Build Up Security Policies and Budgets
Include the costs of security in your CU’s business plan and overall budget.
May 7, 2012
Knowing that your CU is only as strong as its weakest link illustrates how important it is to have a strong security system in place.
CFOs Offer Big-Picture Projections
Loan growth, jobs, and risk management are critical to future success.
May 1, 2012
How do CFOs view credit unions’ outlook in the months ahead?
Sharpen Your Board’s Financial Skills
CUs are finding innovative ways to meet NCUA’s new requirements.
March 1, 2012
When NCUA’S new financial literacy rules went into effect last July, credit unions took a closer look at their directors’ basic financial skills.
CUs Cut Costs as Margins Shrink
How can your CU grow and cut expenses at the same time?
February 1, 2012
The financial world is changing fast. Positioning for the future is critical in this competitive environment.
Celebrating the Year of Cooperatives
CUs share their plans for the worldwide event.
January 10, 2012
Credit unions around the world will recognize the contributions cooperatives make every day in the lives of members and their communities.
CUs keep recession-ravaged members out of the debt trap.
July 18, 2011
CUs aren’t waiting for the new Consumer Financial Protection Bureau to change how payday lenders operate. Instead, they’re offering financially distressed consumers affordable borrowing options.
The Consumer Awareness Crisis
Awareness of CUs is alarmingly low. One-half of consumers ages 18 to 24 don’t know what a CU is.
February 24, 2011
Why has annual CU membership growth been only about 1.5% during banks’ worst public-relations crisis in a generation?
Real Estate at a Crossroads?
Property values in many markets haven't bounced back, but some CUs see increasing mortgage demand.
September 1, 2010
CUs are continuing with strong underwriting standards while helping members as much as possible to stay in their homes.
View All Articles by Sharyn Alden
Credit Union Magazine
April 2014 digital edition
Five Steps to Social Media Success
Give HR a Seat at the Leadership Table
Create Awareness of Your CU
Cheney: ‘We’ve Energized the Movement’
Can Consumers Trust Their Retirement Intuition?
So, sick people can't get loans, or suffer higher interest rates? This is interesting info, but what does it lead to, especially for the relationship between my credit union and my family? I've had bypass surgery and knee replacements. Do I get penalized on my mortgage? While the data may pique ones interest (no pun intended), I just can't figure out how it's actionable, either for the member or the credit union. IMHO!!!!
I, until recently, have been a manager of two small credit unions. We recently merged with a larger credit union as a result of the regulations and not being able to keep up. We were in a "catch 22" of not being able to afford more staff to help with the back room work, compliance issues, and many other tasks. After going through two federal exams we felt the writing was on the wall. We found a merging partner while we were still sound and not waited until we were forced to merge. Although the merged has been good for the membership over all we have lost our identity. My advice to any other credit union in this position would be to think long and hard and see if there is any other way to make the credit union work. I have learned a lot since the merger and can see things we could have done to make the credit union survive.
I am so happy to see the passion being instilled in our credit union future leaders! They can make a huge difference in the strength of our industry. They ARE more when they take that back to their credit unions.
Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.
Walt: Thank you for your entry encouraging credit unions to “get in the(mobile) game.” CO-OP Financial Services could not agree more. Every market study is arriving at the same finding – U.S. consumers are conducting financial transactions using their mobile phones. Even more importantly, younger adults – a prime target for new members – say that they can't imagine life without their mobile devices. Credit unions have a tremendous opportunity to attract and retain members with mobile services, and there is equal risk in not doing so. Caroline Willard, EVP, CO-OP Financial Services.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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