ARTICLES

A CUSO Evolution

The growth of CUSOs has mirrored the challenges and issues CUs have faced over the years.
April 8, 2014
The growth of CUSOs has mirrored the challenges and issues CUs have faced over the years.
Read More

Stay with Mobile Members on the Dealer's Lot

CUNA Mutual's Ask-Auto™ mobile app allows buyers to scan vehicles for information.
November 1, 2013
Buyers want information at their fingertips while on the lot—about both vehicles and loans.
Read More

Capture Student Loan Borrowers in Five Steps

Reaching the coveted young adult market isn't a passive activity.
November 1, 2013
Offering these loans allows credit unions to diversify their loan portfolios, generate income, and provide a valuable and affordable service.
Read More

Lending on the Mend

CU lenders say auto, mortgage, and unsecured loans will be bright spots in 2014.
November 1, 2013
The 2014 lending forecast is as optimistic as it has been for a few years.
Read More
Bob Stowell

Inner Fire Fuels Desire to Serve Others

CUs fulfill personal motivation to make a difference.
October 2, 2013

‘When you’re hungry, nothing else matters.’


Read More
Paul Phillips

A Heart for Service

CU leader embarks on bold effort to serve people who lack access to affordable financial services.
October 2, 2013
‘We’ve created an interdependency between the CU and community stakeholders.’
Read More
Yvette Segarra

Much More than a Paycheck

NJCUL special events manager is a shrewd negotiator.
October 2, 2013
‘The league is part of my life.’
Read More

The Power of Social Media

CUs and their members create ‘instant advocacy’ in their battle to preserve CUs’ tax status.
September 30, 2013
The idea for #DontTaxTuesday sprouted only a week before it occurred.
Read More

The Path to The Cloud

Cloud computing isn’t without risk. But the improved efficiencies and lower costs the cloud creates point toward a bright future.
September 9, 2013
'The cloud turns computing into a utility.'
Read More

'Spotpay' Deepens Ties with Business Members

CUs can offer convenience with the new mobile payments product from Fiserv.
July 22, 2013
Centra CU in Columbus, Ind., went live with SpotPay in May 2013.
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive