Articles by Adam Mertz

Scenes from NACUSO 2014

Speakers highlight advances in services, payment systems, and more.
April 16, 2014
Conference draws nearly 450 attendees to Lake Buena Vista, Fla.
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2014 NACUSO Annual Conference

'Next Big Idea' Competition Highlights CUSO Innovation

Shark Tank's Robert Herjavec serves on panel of judges.
April 16, 2014
Conference attendees determine winner through real-time digital balloting.
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2014 NACUSO Annual Conference

Business Insights from Inside the Shark Tank

‘The language of success is technology and money.’
April 16, 2014
Success doesn’t come easy, says Robert Herjavec, ‘but if you hit it, you can hit really big.’
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2014 NACUSO Annual Conference

NASCUS Chair: Regulators Should Address CUSO Function, Not Safety

Rather than direct CUSO oversight, regulators should focus on CUs’ due diligence.
April 15, 2014
‘We don’t need to regulate CUSOs, we just need to understand how they work.’
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2014 NACUSO Annual Conference

Will Digital Empower or Destroy CUs?

CUs must overcome generational disadvantages to succeed in the digital payments space.
April 15, 2014
Young adults embrace CU qualities such as trust, fairness, and legitimacy.
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Outsource Social Media? It's Working for These CUs

Resource-strapped CUs pleased with early returns from partnership with marketing firm.
April 9, 2014
'It takes time, diligence, and consistency to implement a social media strategy.'
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The Versatility of Social Media

Accurately measure social media's ROI across multiple areas.
April 8, 2014
Social media plays a role in customer service, crisis management and advocacy.
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Can You Measure Social Media's ROI?

The platforms have proven their worth in many respects, but social media's return on investment remains unclear.
April 8, 2014
Most CUs must make giant strides to broaden their audience to maximize their social media efforts.
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Tweet-Up Tuesdays Serve Up Social Media Knowledge

CU social media specialists brainstorm monthly in league-sponsored sessions.
April 7, 2014
Learn five steps to start your own TweetUp.
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Six More Weeks of…Loan Payment Relief

Novel loan promotion has members rooting for six more weeks of winter.
April 5, 2014
Novel loan promotion has members rooting for six more weeks of winter.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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