John Franklin

Jilted consumers have many things to consider when severing bank relationships.

It seems there’s a new regulation, technology, product, or competitor every week.

Good leaders like George Washington, Ray Crock, and Henry Ford, were successful because they led by example.

To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes."

CUs now have tremendous opportunities to increase membership.

Experts predict a “new normal,” where regulations, compliance costs, and business challenges will continue to increase.

In a time when trusted icons, elected officials, and institutions fall short, people are becoming more cynical and distrusting, in general.

Give members a reason to beat a path to your door.

Don't let distractions cause you to lose focus on member service. I remember when my father started to pursue his dream of having a great baseball player in the family. The first lesson involved pitching and catching. “Keep your eye on the ball,” he stressed.

Position your credit union to withstand increased dividend costs when rates rise.