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federal financial institutions examination council
» Craig Sauer
A Humble Retiree with a Mountain of Accomplishments
Q&A with Wegner Award-winner Tim Haegelin.
March 3, 2014
'Be truthful and genuine in everything you do.'
New GAC Attendees Encouraged to Help ‘Remove Barriers’
Conference first-timers also look forward to hiking the hill.
February 24, 2014
Nearly 700 first-time attendees were welcomed to the conference Sunday.
Young Professionals Make A Big ‘Crash’ at GAC
The Cooperative Trust’s 2014 ‘Crash the GAC’ is the group’s biggest yet.
February 24, 2014
A record number of young CU professionals participate in this year’s premiere CU event.
Four Security Predictions for 2014
Widespread breaches put the spotlight on security.
February 11, 2014
Plan for increased 'hactivism.'
Spirit of Cooperation Led to Success
'Cooperation has always been our strength, but it requires work.'
February 6, 2014
A Q&A with retired Pennsylvania CU Association CEO Jim McCormack.
Security vs. Productivity
Must they always be diametrically opposed?
January 29, 2014
Employees hate the extra burdens, but the need to protect your credit union from risk has never been greater.
A Shared Branching Advocate and Leader
Q&A with Wegner Award-winner Sarah Canepa Bang.
January 28, 2014
'Hire people who are smarter than you are and then trust them.'
CDFI Certification Helps CUs Spread Services Far and Wide
National Federation of CDCUs to host webinar explaining the certification process.
January 24, 2014
Grants help CUs develop sustainable programs for low-income members and communities.
Leading the Big CU that Stayed Small
A Q&A with Wegner Award-winner Gary Oakland.
January 21, 2014
'We're just a small credit union that happens to have a lot of members.'
The Story of President Truman's Hat
A fedora reminds the CU movement of one of its brightest days.
January 15, 2014
How the president's hat became a memento of CU history.
View All Articles by Craig Sauer
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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