Articles by Walt Laskos

On My Mind

How Are You Perceived?

Use all member touch points to shape an unforgettable experience.
The experiences people have with you or your credit union is what shapes their perceptions. Period.
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On My Mind

Let’s Honor Our Heroes

Those who exemplify CU philosophy inspire and motivate us all.
Help us decide who’ll be the next CU Hero of the Year.
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Off the Record

What’s Your Financial Literacy Story?

Ongoing education and social responsibility are the drivers of financial empowerment.
Break out the #FinancialLiteracyMonth hashtag and tell us how you’re helping members.
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Off the Record

Be in the Game!

In the world of payments, be a trendsetter, not a trend follower.
Don’t hide on the sidelines or allow other providers to muscle you out of the way.
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On My Mind

Let’s Tell Our Story

If we fail to tell the CU story, others gladly will. But what are they saying?
There’s no sound—no story—until it’s told.
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A New Payments Paradigm

Where will CUs fit in this new era of service delivery?
Mobile payments reached $1 billion in 2013 and are expected to explode to $58 billion by the end of 2017.
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Responding to Innovation is Key

CUs can learn a lesson from their cooperative cousins down under.
Ultimately, success lies in a financial institution’s ability to be nimble and respond quickly to innovation.
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Wesenberg: Seize Opportunities for Advocacy

Outgoing CUNA chair reflects on ‘fabulous experience’ as board’s leader.
Help legislators understand the real CU difference.
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Off The Record

Do You Feel the Payments Love?

Mobile aps, Big Data, and new payment solutions are changing the financial services landscape.
Each day, more Americans are smitten not by Cupid’s arrow but by their smartphones.
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Special Report: Data Security Part II

Three Fundamentals of Data Security

People want to perform their jobs securely, but they don’t always know how.
‘Transform staff from your biggest security weakness to your biggest security strength.’
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