Articles by Libby Vertz

Book Reviews

'The Happiness Advantage'

May 18, 2012
Happiness is the greatest competitive advantage in the modern economy, says author Shawn Achor.
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America's CU Conference Preview

Achor: Employee Happiness Spurs Profitability

Learn how your organization can help employees prosper in the workplace.
May 4, 2012
Happiness is the greatest competitive advantage in the modern economy, says author Shawn Achor.
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How to Brand Your Wellness Program

Ensure your brand is true to your organization and its vision.
April 30, 2012
For CUs offering wellness programs, branding is critical. “Everything you do is associated with it,” says Nikki Wallace, an associate at consulting firm Mercer, New York.
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Wellness Programs Combat Rising Health-Care Costs

Helping employees with their health improves morale and lowers CU costs.
April 30, 2012
Health and wellness programs are on the rise thanks to the the many benefits they offer both employees and employers.
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Profile: Angela Weekley

Veridian CU’s community inclusion manager aims to tackle her community’s most pressing financial needs.
April 17, 2012
Establishing personal connections and relationships is crucial when working with nontraditional communities.
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'Bandit Shield' Discourages Would-be Robbers

Program compiles robbery prevention best practices into a comprehensive training program.
April 12, 2012
While some financial institutions may accept robberies as a fact of life, a new law enforcement program shows it doesn’t have to be that way.
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Who Will Solve the Payment Puzzle?

Consumers and financial institutions seek a simple person-to-person payment solution.
April 1, 2012
While many person-to-person payment services exist, consumers and financial institutions are still looking for an easier method, reports The New York Times.
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CU’s Learning Culture Enhances Member Experience

Employee development efforts include job shadowing and a 'CEO of Your Career' initiative.
March 28, 2012
Summit CU in Madison, Wis., honored for exemplary staff education and development.
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Maxwell Winners Honor Duty to Serve

CUs display outstanding social responsibility.
March 16, 2012
This year’s Dora Maxwell Social Responsibility Community Service Award winners demonstrate outstanding social responsibility projects in their communities.
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Herring Winners Dedicated to Education

CUs go above and beyond for members’ financial health.
March 15, 2012
This year’s Louise Herring Philosophy-in-Action Member Service award winners have demonstrated a dedication to improving members’ financial health.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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