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Articles by Bill Klewin

CFPB: Brace for Impact

CUs must continue to watch the volume, complexity, and novelty of new consumer regulations.

March 01, 2012

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The Consumer Financial Protection Bureau is taking very seriously its role as protector of consumers against abusive credit providers.
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CFPB: A Cry From The Heart

Establish the new agency’s legality before subjecting CUs to still more regulations.

February 10, 2012

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CUs face a deluge of rules both baffling and complex.
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CFPB Takes on Perennial Challenge as First Big Test

From Ficus to Nandina, agency aims to simplify cumbersome and redundant mortgage disclosures.

December 21, 2011

Anneke Diem and Bill Klewin

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It would be a rare win-win if the new bureau could streamline the mortgage process for lenders in a way borrowers could understand.
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Compliance: Never Let Your Guard Down

A case in point involves the Equal Credit Opportunity Act.

November 23, 2011

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Penalties for violating ECOA can be quite severe. Just ask a small bank in Texas.
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Lending in the Not-Too-Distant Future

See what the member of the future, Olivia, will expect from CUs.

July 25, 2011

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Technology will continue to change how members obtain CU services.
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Lending: Go ‘All In’

Take a no-holds-barred approach to lending.

May 31, 2011

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Successful lending demands dedication, discipline, training, and communication.
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‘You’ve Got to Be Kidding Me!’

Mortgage Disclosure Improvement Act regs leave much to be desired.

April 14, 2011

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New mortgage disclosures mean CUs face a short compliance timeframe and difficult problems to solve. Again.
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Embrace End-to-End E-Lending

Electronic lending, from application to funding, will be a requirement to remain competitive.

February 01, 2011

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Members, particularly young adults, will demand the ability to obtain loans without face-to-face interaction at any point in the transaction.
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Beware the Fed’s Proposals Within Proposals

Fed proposal could have a negative impact on CU members.

December 27, 2010

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Buried within a Fed proposal regarding reverse mortgages and the right of rescission are additional disclosures for insurance products.
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Overcome Compliance Fatigue

Four steps to deal with the regulatory blitz.

September 15, 2010

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The complexity and volume of new compliance changes—and the short time required to implement these changes—has created a condition called "compliance fatigue."
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CU Mag Cover May 2012

Credit Union Magazine

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May 2012

Book reviews

What's Popular

Popular Stories

‘Do One Thing Every Day That Scares You’

‘Reward Excellent Failure, Punish Mediocre Success’

Peters: It’s Good to be the Little Guy

MBL: If Banks Win, CUs Lose

A Bit of Unpleasantness

Recent Discussion

Lora has some excellent tips for us on articles we should read. Thanks Lora!

Definitely, we agree. It’s not only important to adapt to the market, but also to ensure that the organization as a whole has buy-in of this growth strategy. Without full commitment, you could be doing a disservice to your credit union and your Hispanic community.

Good points all, Joni, and thanks for putting it in plain English. DigitalMailer has been consulting a number of clients and affiliates on social media, and the question always arises: "Well, what if someone says something bad about us?" The answer is, they might be already. Not seeing it doesn't mean it can't hurt you. Make sure that, if you're not offering an engaging social media presence, you're at least able to monitor the possible threats.

Chris Brogan is simply awesome and this interview is spot on. Hearing Brogan speak at America's Credit Union Conference is worth the price of admission. Every credit union can learn from his wisdom. Social media is about building a community and credit unions can do that successfully with their members. But they can't do it with everyone: they should also target their social media efforts to particular niches.

Bill, your comments are on the mark. In order to demonstrate that the CU truly understands the risk inherent in lending, the ability to clearly articulate a meaningful discussion of the lending rationale behind lending decisions is critical. All too often, CUs leave it up to the sales force to determine a "marketing" direction for lending activity and the sellers are only too willing to fill the void create by a lack of a clear defined lending culture and credit environment. In large organizations marketing and lending should work hand in hand in defining what sales and lending goals are. The marketing culture needs to be informed of the dynamics of the lending environment and the credit culture must understand the marketing opportunities and threats. In smaller CUs the senior lender in conjunction with the board must, as you indicate, clearly document the what and why of the credit culture.

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