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Articles by Kelly Tilden

Self-Audit With Care

ICE audits begin to target financial institutions.

April 16, 2012

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During the past two years, U.S. Immigration and Customs Enforcement has shifted its focus from individual undocumented workers to those who hire them.
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Credit Reports: Useful Screen Or Lawsuit Unforeseen?

Watch for increased restrictions on the use of credit reports.

January 11, 2012

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Before requesting that next credit report, make sure you comply with new restrictions imposed through state and federal laws.
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Battle Workplace Bullying

Proposed legislation would give employees new rights—and new claims against employers.

August 24, 2011

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This year, legislatures in at least 11 states, from New York to Washington, are considering legislation to prohibit bullying in the workplace.
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Reduce Retaliation Risk

As employee claims increase, so do management responsibilities.

June 27, 2011

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As employee claims increase, so do management responsibilities.
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Nursing Mother Rule Is a Smart Retention Tool

All employers covered by the Fair Labor Standards Act must provide lactation breaks.

April 01, 2011

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All employers covered by the Fair Labor Standards Act must provide lactation breaks.
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CU Mag Cover May 2012

Credit Union Magazine

Access the May digital edition

May 2012

Book reviews

What's Popular

Popular Stories

‘Do One Thing Every Day That Scares You’

‘Reward Excellent Failure, Punish Mediocre Success’

Peters: It’s Good to be the Little Guy

MBL: If Banks Win, CUs Lose

A Bit of Unpleasantness

Recent Discussion

Lora has some excellent tips for us on articles we should read. Thanks Lora!

Definitely, we agree. It’s not only important to adapt to the market, but also to ensure that the organization as a whole has buy-in of this growth strategy. Without full commitment, you could be doing a disservice to your credit union and your Hispanic community.

Good points all, Joni, and thanks for putting it in plain English. DigitalMailer has been consulting a number of clients and affiliates on social media, and the question always arises: "Well, what if someone says something bad about us?" The answer is, they might be already. Not seeing it doesn't mean it can't hurt you. Make sure that, if you're not offering an engaging social media presence, you're at least able to monitor the possible threats.

Chris Brogan is simply awesome and this interview is spot on. Hearing Brogan speak at America's Credit Union Conference is worth the price of admission. Every credit union can learn from his wisdom. Social media is about building a community and credit unions can do that successfully with their members. But they can't do it with everyone: they should also target their social media efforts to particular niches.

Bill, your comments are on the mark. In order to demonstrate that the CU truly understands the risk inherent in lending, the ability to clearly articulate a meaningful discussion of the lending rationale behind lending decisions is critical. All too often, CUs leave it up to the sales force to determine a "marketing" direction for lending activity and the sellers are only too willing to fill the void create by a lack of a clear defined lending culture and credit environment. In large organizations marketing and lending should work hand in hand in defining what sales and lending goals are. The marketing culture needs to be informed of the dynamics of the lending environment and the credit culture must understand the marketing opportunities and threats. In smaller CUs the senior lender in conjunction with the board must, as you indicate, clearly document the what and why of the credit culture.

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