Articles by Steve Rodgers

Look into the Future of Finance

From eWallets to ‘Snap to Tag,’ innovations continue during FinovateSpring.
May 25, 2013
Check out the latest advancements from the financial service industry’s technology leaders.
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FinovateSpring Comes to a Close

USAlliance FCU demos cutting-edge cross-selling tool.
May 16, 2013
Final day features innovations from Adobe to Zooz.
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Scenes from FinovateSpring 2013

Nearly 1,000 people are attending this year's conference.
May 15, 2013
Will one of these presenters win Finovate's Best of Show Award?
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Finovate Highlights Industry's Best and Brightest

Check out scenes from FinovateSpring 2013 in San Francisco.
May 15, 2013
Conference highlights the best in payment, financial, investing, and banking technology.
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The Curious Case of Bank Fees

Is the mass exodus of bank customers an intentional strategy?
May 10, 2013
There’s a striking contrast between CU and bank fees.
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Special Report: CU Reality Check 2013

Future Growth Strategy: Collaborate with Competitors

‘Competitive collaboration’ lets organizations share expertise, cost, and risk.
May 6, 2013
‘Future growth will come from crossing boundaries.’
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Special Report: CU Reality Check 2013

Six Loan and Deposit Pricing Lessons

Don’t base loan and deposit pricing decisions on what your competitors are doing.
April 11, 2013
Understand members’ behavior and use segmentation strategies to reduce funding costs.
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Special Report: CU Reality Check 2013

Leverage Disruptive Technologies—or be Leveled by Them

Expect ‘free-miums’ and ‘crowdfunding’ to emerge as disruptive forces.
April 10, 2013
‘Think outside the old banking box,’ economist urges CUs.
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Vote for a CU Hero

The CU movement is blessed with extraordinary leaders.
April 7, 2013
This year’s winner, or his/her representative, will be honored at CUNA’s America’s CU Conference in New York City, June 30 to July 3. Vote now.
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On My Mind

Social Media Skeptics Harder to Find

Popularity increases despite a lack of convincing ROI.
March 12, 2013
Social media has evolved into an increasingly important avenue for marketing interactions.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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