Articles by Steve Rodgers

Basically, treat candidates the way you’d like to be treated.

Nearly 70% of nonmembers ages 18 to 24 are “not at all familiar” with credit unions. And nearly 80% of consumers in that age group don’t know if they’re eligible to join.

Lending will continue to be a struggle, but loans are on the uptick for most CUs.

The wave of new members spurred on by Bank Transfer Day means a greater emphasis on onboarding and member retention, too.

Reap the benefits of Bank Transfer Day, prioritize nonmember awareness and focus on governance.

Studies show about 50% of attempts to open accounts online fail.

What could an organization called Isis and events taking place in Barcelona possibly have to do with credit unions?

First impressions are important. Over the years, astute observers have noted that you never get a second chance to make a first impression, and first impressions are often the most accurate.

By any measure, Bank Transfer Day must be considered a success.

The Facebook-fueled Bank Transfer Day convinced thousands of consumers to break off their bank relationships and move on.