Articles by Steve Rodgers

Mobile Madness

Experts say mobile banking will be the next online banking.
December 7, 2010
The buzz at the BAI conference over mobile banking—and the apps that enable it—was deafening.
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‘Look, a Landline!’

Determine which delivery channels members want today and tomorrow.
October 26, 2010
Determine which delivery channels members want today and tomorrow.
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Raising the Board Bar

CU boards worldwide will face higher standards.
September 29, 2010
Following the calamities on Wall Street, regulators worldwide are taking a closer look at governance.
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On My Mind: What's a Credit Union?

CUs have their work cut out for them to improve consumer awareness.
August 30, 2010
Credit unions have a tremendous amount of work to do to move the needle on consumer awareness.
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CUs Catch Mobile Wave

U.S. institutions are gaining on the rest of the world.
August 2, 2010
Last October, I was in Kenya with World Council of Credit Unions representatives. As I bounced along a rural road outside Nairobi, two of my Kenyan traveling companions had this conversation:
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CUs Catch Mobile Wave

August 1, 2010
U.S. institutions are gaining on the rest of the world.
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10 Trends for Strategic Planning

June 30, 2010
Few credit unions have come through the recession unscathed. Some have been hit harder than others. For most, just surviving the Great Recession has been a major accomplishment. But we're not out of the woods yet.
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Cheney Takes the Reins

June 30, 2010
William “Bill” Cheney officially takes the reins as Credit Union National Association (CUNA) president/CEO on July 5. He replaces outgoing President/CEO Dan Mica at the helm of the nation’s largest credit union trade association.
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Thanks, Banks

February 19, 2010
Banks are doing everything they can to help CUs shine. By Steve Rodgers Not-for-profit credit unions rarely have kind words to offer for-profit banks. Let’s face it, credit unions and banks have had their share of differences over the years. Sometimes the rhetoric has become downright nasty. I say it’s...
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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