Articles by Steve Rodgers

Jump-Starting Auto Loans

Used-car lending at credit unions is hot.
October 20, 2011
Our cover story this month explains how used-car lending at credit unions is hot, while new-car lending certainly is not. We also look at some innovative strategies credit unions have come up with to pump up flat auto loan portfolios.
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What’s That Roaring Sound?

CUs are riding the wave of increased student loans.
September 12, 2011
An obscure book of business just a few years ago, student loan debt has roared past credit card debt and will surpass $1 trillion this year.
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Pay Plans Still Sluggish

CUs are exercising post-recession caution with compensation.
August 8, 2011
CUNA is releasing a number of salary surveys to help you keep up with compensation trends for all CU employees from tellers to CEOs.
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Intent to Confuse

The typical payday loan borrower is indebted for more than half of the year.
July 18, 2011
I tend to get suspicious when the name of a trade association doesn't accurately describe who it represents.
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A Research-Rich Summer

Help is on the way for your strategic planning team.
July 1, 2011
Projecting future financial services trends isn't for the meek.
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Top 10 Planning Topics

Even though a slow recovery is underway, your CU’s strategic planning team will face another challenging year.
June 1, 2011
CU strategic planning teams must be aware of these 10 critical issues.
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Age and Awareness

The disturbing truth: 69% of nonmembers age 18 to 24 know very little about CUs.
May 15, 2011
Attracting younger members can be tough when more than two-thirds of nonmembers age 18 to 24 know very little about CUs, according to CUNA's latest research.
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Next Up: Mobile RDC

If 2011 is the year of mobile banking, 2012 might be the year of mobile remote deposit capture.
March 1, 2011
Once mobile banking becomes commonplace, mobile RDC could become a differentiator.
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Passing the Torch

Mentoring is the key to passing vision and values to future CU leaders.
February 8, 2011
Mentoring is the key to passing vision and values to future CU leaders.
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On My Mind: Behind the Scenes

Our goal is to be relevant and vital to you—our readers.
January 9, 2011
Our goal is to be relevant and vital to you—our readers.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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