Articles by Steve Rodgers
Younger members define convenience with smartphone apps, not branch offices and ATMs.
October 16, 2012
The fact that the average age of CU members isn’t coming down is indicative of this widening technology gap.Read More
Company picnics and casual Fridays will have to wait.
September 24, 2012
The recession has required all of us—employers and employees alike—to make some sacrifices.Read More
About 70% of job applicants find interviews distasteful.
August 13, 2012
Basically, treat candidates the way you’d like to be treated.Read More
The term ‘member’ can imply barriers to admission.
July 12, 2012
Nearly 70% of nonmembers ages 18 to 24 are “not at all familiar” with credit unions. And nearly 80% of consumers in that age group don’t know if they’re eligible to join.Read More
Top Planning Trends: Part II
Leaders should consider lending, governance, membership growth, technology, and compliance.
June 8, 2012
Lending will continue to be a struggle, but loans are on the uptick for most CUs.Read More
Top Planning Trends: Part I
Planning should include mobile, antibank sentiment, awareness, earnings, and staffing.
June 7, 2012
The wave of new members spurred on by Bank Transfer Day means a greater emphasis on onboarding and member retention, too.Read More
Use these topics to shape discussions at your strategic planning sessions.
June 1, 2012
Reap the benefits of Bank Transfer Day, prioritize nonmember awareness and focus on governance.Read More
Studies show about 50% of attempts to open accounts online fail.
May 14, 2012
Studies show about 50% of attempts to open accounts online fail.Read More
Major players are building a mobile-payments platform.
April 15, 2012
What could an organization called Isis and events taking place in Barcelona possibly have to do with credit unions?Read More
Keep Bank Transfer Day momentum rolling.
March 12, 2012
First impressions are important. Over the years, astute observers have noted that you never get a second chance to make a first impression, and first impressions are often the most accurate.Read More