ACUC Tuesday

Superstorm Sandy Offers Lessons on Disaster Prep, Recovery

July 16, 2013
Surviving and recovering from a devastating event requires a well-rehearsed disaster preparation plan. READ MORE

Win the Battle for Members' Wallets

July 16, 2013
Technology has changed the delivery of financial services to consumers, opening the door for outside competition. READ MORE

Maximize Noninterest Income with a Transparent Sales Culture

July 12, 2013
Train your staff to build lasting relationships by connecting members with a full range of products and services. READ MORE

Timing is Everything in the Changing Payments Space

July 09, 2013
Payments products and services represent 75% of CUs' fee income. READ MORE

Brace Yourself: CFPB's Lending-Related Changes in Full Swing

July 07, 2013
The CFPB has fundamentally changed credit unions' daily operations, CUNA Mutual Group's Lauren Capatini says. READ MORE

Keep Generations X, Y, and Zoomers Happy

July 07, 2013
‘We need to invest in coaching, not judging,’ advises Cheryl Cran. READ MORE

Open the Doors to Creativity

July 02, 2013
Embrace ‘collective creativity,’ whereby everyone is responsible for contributing to the creative process. READ MORE

Use Social Media to Rally Members, Says CUNA Chair Wesenberg

July 02, 2013
'The use of social media is right in our wheelhouse.' READ MORE

Keep It a "Wonderful Life" for Members

July 02, 2013
Amusing video delivers a serious message. READ MORE

Scenes from Monday at the ACUC

July 02, 2013
The annual event runs through Wednesday in New York. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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