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visa vice president
tinker federal credit union
reg z statement
There’s More to BSA than SARs and CTRs
May 23, 2012
When we hear “BSA,” we tend to think about Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR), but there are other requirements, too.
Beware of Criminals Posing As 'Fellow Employees'
May 09, 2012
Impersonators using this technique can persuade or manipulate employees into divulging sensitive corporate information.
CUNA Offers Full Range of Training and Planning Resources
May 01, 2012
CU have opportunities to improve planning, member loyalty, member communication, and lending compliance.
Sign Up for Summer Enrichment
April 01, 2012
There’s a full slate of CUNA schools and conferences to address the training needs of credit union professionals.
The Four C’s of Employee Engagement
March 29, 2012
Help human resources staff engage employees in their benefits.
CU’s Learning Culture Enhances Member Experience
March 28, 2012
Summit CU in Madison, Wis., honored for exemplary staff education and development.
Disaster Planning: Seven Steps for Smoother Sailing
March 28, 2012
Testing often lands on the back burner, but it’s the only way to ensure the plan will work.
Target Teller Time
March 27, 2012
Optimizing teller schedules can help CUs control branch operating expenses.
Training Options Help CUs Shoulder Reg Burden
March 10, 2012
Credit unions’ compliance burden has never been heavier. Fortunately, the list of CUNA’s training opportunities has never been longer.
Sharpen Your Board’s Financial Skills
March 01, 2012
When NCUA’S new financial literacy rules went into effect last July, credit unions took a closer look at their directors’ basic financial skills.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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