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The Top 10 Service Trends of the Future
March 20, 2013
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
Ottawa Welcomes the 2013 World CU Conference
March 01, 2013
More than 2,500 CU leaders from around the world will make the trek to Ottawa, Canada, July 14–17, 2013.
Culture Club: California CU Immerses Staff in Hispanics’ Language, Customs
February 18, 2013
Hispanics comprise 20% of the total membership at Travis CU, the dividend from an eight-year effort to appeal to the community.
Focus on Members’ Lifestyle Needs, Not Cultural Differences
February 14, 2013
Great Basin FCU overhauled its infrastructure to meet the needs of Hispanic consumers.
Courting Disgruntled Bank Customers
February 10, 2013
Jilted consumers have many things to consider when severing bank relationships.
‘Develop U’ Takes Top CU Training Honor
February 03, 2013
ELLy Award winner delivers 13 training courses to 170 employees in two weeks.
Council Lauds Training Innovators
January 10, 2013
Targeted training enhances employee engagement and job satisfaction.
Training Helps Create ‘Extreme Lending’ Success
December 21, 2012
'We wanted to develop consultative, lasting member relationships for a lifetime.'
Ho, Ho—'Oh No!'
December 18, 2012
When the spirit of the season comes from a bottle, the party cleanup crew sometimes includes lawyers.
Advice From the Compliance Front Line
December 11, 2012
Top 10 list of must-do suggestions from credit union compliance professionals.
Credit Union Magazine
December 2013 digital edition
League Presidents Pass the Torch
A Look Back With Jeff Post
Keep Member Data Safe
Survey: Young Credit Card Users are Better Credit Risks
McCormack: ‘Keep It a Movement’
We are looking for a strategic planning facilitator option. Does anyone have a firm or firms that they are willing to recommend?
Good list of five, with room for a 6th, i.e., avoid cheerleaders as directors. When it comes time for a constructive critical thoughts to be raised by senior governance directors, cheerleaders add no value other than making themselves feel valuable because of 'feel good' fairy dust they want to sprinkle over everything said and everything done. That's not Governance, that's Cheerleading, and it requires a change of uniform and a change of title.
Great advice Barry! -Mary Ann Schlung Colorado Credit Union
I had the pleasure to attend this year conference. Josh was dynamic speaker. Love the "why" message.
Amen, Amen, Your financial well being has a lot to do with the time of your birth. I used to envie those guys at Employers Insurance who came home from WWII and stepped right into a growing economy full of opportunities. Never gave much thought tot he fact that their "opportunities" occurred because they had survived the Depression and hadn't been among those killed in action in the Great War. They wer, frankly, in short supply.
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