Training

Get Compliant, Not Complacent

April 07, 2014
CUNA Lending Compliance School offers in-depth instruction in all lending disciplines. READ MORE

Solve Compliance Issues Before They Happen

April 01, 2014
CUNA Regulatory Compliance School addresses the complex regulatory environment. READ MORE

See you in San Francisco for ACUC 2014

March 05, 2014
Think, motivate, learn, lead, and discover. READ MORE

Gen Y Redefines 'Good Member Service'

February 20, 2014
The soon-to-be powerful group demands current technology, products, and services. READ MORE

Connect With Council Networks

February 17, 2014
Be the first to know about—and help drive—advances that will influence your credit union and the entire industry. READ MORE

Enterprise Risk Management Training Opportunities in 2014

February 04, 2014
Evaluating risk while making strategic decisions is crucial to success. READ MORE

Improve Service to Hispanics

January 29, 2014
'Younger generation of Hispanics still needs a connection to the culture.' READ MORE

A Conference With Surprising Star Power

December 08, 2013
In addition to quality content, attendees were treated to a few surprises that conference planners didn't anticipate. READ MORE

Empowering Employees to Serve Members

November 08, 2013
Branch manager leads by example with high energy and empathy. READ MORE

Understand Your Sales Culture

October 22, 2013
Creating a sales culture involves many puzzle pieces, according to “Recipes for a Sales Culture,” a white paper from the CUNA Operations, Sales & Service Council. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive