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» CU Data
Training Helps Staff Avoid 'Whoops!' Moments
December 24, 2012
Know your members, staff, and environment to be ever-ready in your service interactions.
What Are Members' Money Motivators?
December 16, 2012
Appreciate how emotions motivate certain financial behaviors.
Dear President Obama…
December 10, 2012
These suggestions aren’t politically palatable, but at least you have options.
The Domino Effect
December 04, 2012
How can we position our CUs for optimal performance and success?
Four Hands, 88 Keys
December 04, 2012
Consider the value of your partnerships, and realize it takes two to succeed.
What's on Your Menu?
November 24, 2012
Your members are both hungry and curious. What will you serve them?
The Dream Job
November 12, 2012
We may not find immediate gratification as we walk our career paths, but it’s important to set goals and fuel our passions as we go.
Falling Off the Fiscal Cliff
November 11, 2012
The aftermath of last year’s debt ceiling impasse in Congress will be $100 billion in automatic spending cuts.
Don't Throw Members Under the Bus
November 05, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
Employment Picture a Bit Fuzzy
November 01, 2012
There is good and bad news on the economy, says CUNA economist Mike Schenk.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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