CU Data

Which State Has the Highest Deposit Rates?

January 23, 2013
The national average for deposit rates is 0.35%. READ MORE

Light Bulb Moments

January 21, 2013
‘Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.’ READ MORE

Picture Perfect

January 14, 2013
Consumers who ultimately determine critical marketing outcomes may invest but a moment in deciding whether to act on or ignore a marketing message. READ MORE

Fiscal Cliff Deal Should Spur Optimism

January 12, 2013
The fiscal cliff agreement will have a net positive effect on the average American. READ MORE

Gear Up for Success

January 07, 2013
Find the right tools to help your CU weather any storm that comes along. READ MORE

Census: U.S. Households Older, More Diverse

January 03, 2013
The share of U.S. households headed by a white non-Hispanic adult fell to 69% in 2012, down from 75% in 2000. READ MORE

Training Helps Staff Avoid 'Whoops!' Moments

December 24, 2012
Know your members, staff, and environment to be ever-ready in your service interactions. READ MORE

What Are Members' Money Motivators?

December 16, 2012
Appreciate how emotions motivate certain financial behaviors. READ MORE

Dear President Obama…

December 10, 2012
These suggestions aren’t politically palatable, but at least you have options. READ MORE

The Domino Effect

December 04, 2012
How can we position our CUs for optimal performance and success? READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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