CU Data

Let's Shake On It

March 17, 2013
What message can CU staff send with a simple handshake? READ MORE

Ephemeral or Harbinger?

March 11, 2013
Let your CU be a harbinger of better times for your members as opposed to a fleeting vision of delight. READ MORE

Earnings Back to ‘Normal’ Range

March 07, 2013
Average net income for credit unions in 2012 will be about 90 basis points of average assets. READ MORE

Getting a Good Stretch

March 06, 2013
Many consumers are over-extended with payday loans. READ MORE

Watching Paint Dry Can Be Palatable

February 18, 2013
Preparedness is important, but unanticipated variables ultimately come into play. READ MORE

Feel the Love

February 16, 2013
CUs make strong emotional connections with members every day. READ MORE

Will the Fourth Time Be a Charm?

February 11, 2013
The Fed is saying it’s willing to accept an inflation rate that is higher than its target of 2%. READ MORE

Slithering Toward a Solution

February 04, 2013
Band-Aid approaches to solving dilemmas eventually create more problems than they solve. READ MORE

Public National Debt Exceeds Bank Deposits

February 03, 2013
Public debt has grown 23% since 2010 vs. 13% for deposits. READ MORE

It’s Elementary, My Dear Watson!

January 28, 2013
How might you easily communicate basic features and functions in a welcoming way? READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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