CU Data

Cut Through the Fog

July 15, 2013
Be a lighthouse to help members navigate to successful financial outcomes. READ MORE

Dress for Success

July 10, 2013
Be ‘loud and proud’ about the products and services you offer and the image you present. READ MORE

Find Your Voice

June 24, 2013
Are you singing the right part—or are you a soprano trying to master the bass line?  READ MORE

Going Up?

June 10, 2013
‘Perspective is the most important thing to have in life.’ READ MORE

Report: Older Americans Running Up Credit Card Debt

June 10, 2013
One-fourth of older households have taken on credit card debt to help other family members. READ MORE

Playing Croquet with Lady Macbeth and The Outlaw Josey Wales

June 03, 2013
‘Great cultures encourage risk and are tolerant of failure.’ READ MORE

The Art of Asking Questions

June 03, 2013
The question of when to retire isn’t easily answered. READ MORE

Survey Says: Americans Lack Credit Score Knowledge

May 24, 2013
More than 25% of consumers don’t know how to raise or maintain their scores. READ MORE

It’s a Big World, But There’s No Place Like Home

May 20, 2013
Home is where we can make the biggest impact. READ MORE

The Sentinels Among Us

May 13, 2013
Your vigilance in assuring excellent member service is unparalleled. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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