CU Data

Make Information Actionable!

July 23, 2012
You can’t accomplish your mission without the right data. READ MORE

Tricky Choices

July 16, 2012
This week’s Research Roundup examines economic realities and offers insights on older Americans. READ MORE

Fire Up!

July 09, 2012
Does opportunity for a rejuvenating firestorm exist in the financial services industry? READ MORE

Rates & Ratios: CUs Report Uptick in Loans

July 03, 2012
Credit union savings balances grew 0.2% in May compared to a 0.6% decrease in April. READ MORE

Service Without Reservation

July 02, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth? READ MORE

A Pause or a Reversal?

July 01, 2012
There is concern that the economy will stall in mid-2012 as it did the previous two years, at least in terms of job growth. READ MORE

Catalysts for Change

July 01, 2012
Is your decision making the result of an unexpected catalyst or forward thinking? READ MORE

These Are a Few of His Least Favorite Things

June 11, 2012
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs? READ MORE

Rates & Ratios: CU Savings Decline During April

June 10, 2012
CU loans outstanding grew 0.4% during April, led by adjustable-rate mortgages, unsecured personal loans, and used auto loans, according to CUNA’s economics and statistics department. READ MORE

Focus on Your Core Strengths

June 04, 2012
When it comes to meeting members’ needs, go back to the basics. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive