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Durbin Amendment Shakes Up Debit Rewards

May 15, 2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy. READ MORE

Latino CU Conference, ACUC to be held in Conjunction

May 07, 2012
The 7th Latino CU Conference will immediately precede CUNA’s 2012 America’s Credit Union Conference. READ MORE

A Balance Sheet Balancing Act

April 11, 2012
It doesn't take a mind reader to know one of the top questions facing CUs: “Will we be able to increase lending this year?” READ MORE

Tools to Enhance Drive-Through Security

April 01, 2012
Today’s drive-up lane is the delivery channel of choice for many members—and a target for would-be criminals who aren’t brazen enough to walk into a lobby. READ MORE

Compliance: The Consumer Is King

March 11, 2012
CUs can expect to face three major regulatory compliance issues this year: safety and soundness, fair lending, and Unfair Deceptive Abusive Acts and Practices. READ MORE

Training Options Help CUs Shoulder Reg Burden

March 10, 2012
Credit unions’ compliance burden has never been heavier. Fortunately, the list of CUNA’s training opportunities has never been longer. READ MORE

CU 24 Conducts Fourth Annual CU Industry Survey

March 02, 2012
CU 24 encourages CU representatives to complete the survey and share their voice about the industry. READ MORE

Think You Know CPI? Think Again

March 01, 2012
If certain borrowers aren’t insuring collateral, your CU—and your members—bear the risk. READ MORE

Free SWAG for Youth Saving Challenge Participants

February 24, 2012
In 2011, 300 participating CUs brought in $28.5 million in youth deposits and opened 9,000 new youth accounts. READ MORE

Eight CUs Will Introduce Coopera Card

February 02, 2012
Card will help CUs ease Hispanic consumers’ entry into the financial mainstream. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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