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Why Don't You Target the Hispanic Market?

May 01, 2007
Why Don't You Target the Hispanic Market? May 1, 2007 By Tony Malaghan The latest U.S. Census Bureau population estimates put the U.S. Hispanic population at 42.7 million, or 14.4% of the U.S. population. This means one out of seven U.S. inhabitants are Hispanic. The Bureau projects by 2050 the... READ MORE

ID Theft Protection and Resolution

April 01, 2007
ID Theft Protection and Resolution April 1, 2007 One solution is to assign a specially trained coordinator to each ID theft victim to help resolve the problem. Worldwide Assistance's ID Theft Resolution service takes this approach, freeing victims to focus on normal daily life instead of on anxiety and ID... READ MORE

Collectible Coins Create Fund-Raising Success

April 01, 2007
Collectible Coins Create Fund-Raising Success April 1, 2007 Want to take your fund-raising to the next level but don't have the time or resources for special events and activities? Collectible coin programs have become an important part of many credit unions' fund-raising efforts because they're effective and require minimal investment.... READ MORE

Seminar Helps Staff Cope With Robbery

April 01, 2007
Seminar Helps Staff Cope With Robbery April 1, 2007 The Credit Union National Association will hold a Robbery & Fear Seminar in San Francisco June 10, just prior to the Security & Fraud Institute. This unique, one-day seminar provides insight on how to prepare and protect your staff in case... READ MORE

Corporate Credit Union Innovations

March 01, 2007
Corporate Credit Union Innovations March 1, 2007 By Patrick Totty Corporate credit unions feel ever-increasing pressure from outside-the-industry providers given today's intensely competitive financial services marketplace. Although their close ties with and knowledge of natural-person credit unions still provides an advantage, corporates know they must prove they can deliver the... READ MORE

Shared Branching Improves Member Retention

February 01, 2007
Shared Branching Improves Member Retention February 1, 2007 Corillian's MultiPoint Integrator (MPI) platform has been an integral part of the shared branching infrastructure for many years. MPI quickly and cost-effectively connects core data processors to the shared branching networks, including CUSC , CO-OP Shared Branching , and FSCC . It... READ MORE

Fiserv Appoints New Group Presidents

January 01, 2007
Fiserv Appoints New Group Presidents January 1, 2007 Fiserv Inc. Brookfield, Wis., announced that Rahul Gupta and Thomas Warsop are joining the company as group presidents. Three other senior leadership appointments have also been made. Rahul Gupta, group president, payments and industry products, will have oversight for various payments businesses,... READ MORE

Training Program Improves Service to Underserved Latino Community

January 01, 2007
Training Program Improves Service to Underserved Latino Community January 1, 2007 Credit unions will have help tailoring their products and services for the underserved Latino community through an expanded agreement between IBT Enterprises LLC , Norcross, Ga., and CUNA Strategic Services . Under the new program, credit unions can reach... READ MORE

Didier Unveils Shift in Secure Card Manufacturing

January 01, 2007
Didier Unveils Shift in Secure Card Manufacturing January 1, 2007 Didier Printing , Fort Wayne, Ind., announces the implementation of OSCAR, the manifestation of a series of innovations that dramatically improves the quality and delivery cycles for secure bankcard plastics. OSCAR brings benefit to the short run secure card market... READ MORE

CO-OP Financial Services, CUSC Combine Shared Branch Operations

January 01, 2007
CO-OP Financial Services, CUSC Combine Shared Branch Operations January 1, 2007 CO-OP Shared Branching (formerly SCC), operated by CO-OP Financial Services , Ontario, Calif., and Credit Union Service Corp. (CUSC), Duluth, Ga., have executed a letter of intent to form the largest shared branching organization in the country. The new... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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