CUs Survive Mortgage Mugging

December 23, 2008
Patrick Totty  Instead of taking blows, vendors say CUs’ mortgage outlook is rosy in certain areas. You might compare what’s happened to the mortgage market recently to being mugged. First, there’s a flurry of blows, followed by sitting down, taking stock: Should I get up or catch my breath? For... READ MORE

CUNA Tools

December 23, 2008
Be bold. Be heard. Be there. The 2009 Credit Union National Association (CUNA) Governmental Affairs Conference (GAC) is your time to step up, tell your story, and make a difference. This event, Feb. 22-26, at the Washington (D.C.) Convention Center, also provides opportunities to hear from influential Washington policy makers... READ MORE

Business Continuity Goes Mobile

November 17, 2008
Mobile recovery units and shared branching give CUs peace of mind during disasters .   Patrick Totty   Hurricane Katrina in 2005 was like a shot across the bow of U.S. credit unions. Even though most of the nation’s credit unions were immune to big tropical storms, they realized in... READ MORE

Product Brief

November 01, 2008
Product Brief November 1, 2008 CU Members Mortgage , Dallas, will hold its 13th Annual National Mortgage Lending Conference March 1-3 at The Fairmont Dallas. Attendees will learn about Federal Housing Administration loans, reaching the next generation of homebuyers, engaging members, and how other credit unions across the nation are... READ MORE

Trust and Data Loss Prevention

October 01, 2008
Trust and Data Loss Prevention October 1, 2008 By David Miner Assuming and managing risk is one of the important roles the financial services industry plays for its customers. The cornerstone of the relationship between the customer and financial institution is trust. Customers look to their institution to not only... READ MORE

Distinguish Your CU With 'Total Member Service'

October 01, 2008
Distinguish Your CU With 'Total Member Service' October 1, 2008 By Peter Schmitt Unscrupulous lending practices that led to a recent rise in foreclosures are just partly why consumers may be wary of larger financial institutions' motives. This presents credit unions with a fantastic opportunity to reinforce and grow member... READ MORE

Scenes from the America's CU Conference Exhibit Hall

August 01, 2008
Scenes from the America's CU Conference Exhibit Hall August 1, 2008 Meet some of the exhibitors at CUNA's recent conference in New York City. Rick Smith and Rick Chaffell, American Share Insurance Jan Boughan, Malia O'Keefe, and Helen Stevenson, Employment Technologies Corp. Gert Ford and Frank Noto, DealerTrack Joe D'Antonio... READ MORE

Adaptable Fraud Prevention: A Global Solution

August 01, 2008
Adaptable Fraud Prevention: A Global Solution August 1, 2008 By Karen Postma It's no surprise that given the increased use of payment cards by consumers from Boston to Bangkok and places in between, card fraud is on the rise. Losses total in the hundreds of millions of dollars for debit... READ MORE

Digital Signage: Capitalize on the In-Branch Experience

July 01, 2008
Digital Signage: Capitalize on the In-Branch Experience July 1, 2008 By Louie Hollmeyer Without question, one of the industries quickest to adopt digital signage resides within the world of finance. As financial services become more complex yet increasingly commoditized, educating customers and creating real differentiation becomes critical. As a means... READ MORE

Cash in on Walk-in Payments

July 01, 2008
Cash in on Walk-in Payments July 1, 2008 By Eric Fosselman Walk-in payments, from emergency bill payments to corporate disbursements, are emerging as one of the fastest-growing areas in banking today. According to a 2006 report from Boston-based Aite Group , more than 1.3 billion walk-in payments will be performed... READ MORE


What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive