Products

Avoid Collateral Damage

April 26, 2010
When auto loans go bad, collateral-management tools help CUs pick up the pieces. In today’s tough economy, when many people are defaulting on car loans, you’d expect auto repossession agents to be rolling in clover. But they’ve also run into tough times. “Just when you’d think there... READ MORE

Going Mobile? Be Safe

March 30, 2010
Patrick Totty The complexity of mobile banking makes security particularly challenging. At last count, modern credit unions offered members at least six product and service delivery channels: in person, snail mail, ATMs, e-mail, Web sites, and call centers. Mobile banking gives credit unions another way to connect with members. But... READ MORE

Keep Your Volunteers Up To Speed

February 19, 2010
Volunteers set your credit union’s future direction. Keep them abreast of developments with these Credit Union National Association (CUNA)resources: CU Directors Newsletter Credit Union Directors Newsletter is an efficient way for directors to stay informed of the latest compliance changes and policy issues. Each month it delivers advice, information, and... READ MORE

Software Shifts Burden Away from Tellers

February 09, 2010
By Jack Malinowski Despite economic “green shoots” proclaimed last year by the Federal Reserve, 2010 brings unique challenges to credit unions that must meet ever-changing legislative requirements and member needs. Change typically means time-consuming technology overhauls or intense teller training. But according to Celent , 76% of financial institutions’ information... READ MORE

Credit Card Statements Overhaul Offers Silver Lining

February 09, 2010
By Sara Petty Card-issuing credit unions have faced a tough road as they juggle the pursuit of compliance with the goals of continued profitability. The time and financial investment required to keep card programs in line with the law has been substantial. In some cases, the hours and dollars invested... READ MORE

Reach Out to Hispanics

January 27, 2010
Hispanics are the largest, youngest, and most underserved ethnic group in the U.S. To help you attract and serve members of the Hispanic community, the Credit Union National Association (CUNA) has teamed up with Coopera Consulting. Coopera Consulting offers consulting and translation services, as well as a comprehensive assessment that... READ MORE

What Does the Future Hold for Branches?

January 27, 2010
By Patrick Totty Many credit union members view brick-and-mortar branches in much the same way that college kids think of home: They function well away from it but love basking in the sheer comfort and familiarity of the place. That basic need for human contact is why credit unions will... READ MORE

What Does the Future Hold for Branches?

January 27, 2010
Many credit union members view brick-and-mortar branches in much the same way that college kids think of home: They function well away from it but love basking in the sheer comfort and familiarity of the place. That basic need for human contact is why credit unions will... READ MORE

Don't Put Member Relationships at Risk by Raising Fees

January 12, 2010
It might be tempting to consider gaining additional income by raising fees. But the cost of losing members won't make up for the quick fix of increased fee income from a small pool of accounts. READ MORE

FIS Introduces New Bill Pay User Interface

December 17, 2009
FIS , one of the world’s largest providers of banking and payments technology, has unveiled its next generation bill payment solution for financial institutions. Take a tour of FIS’ new bill pay user interface. The new bill pay interface uses task-oriented, configurable modules that answer consumers’ hot button bill pay... READ MORE

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