Products

Don't Put Member Relationships at Risk by Raising Fees

January 12, 2010
It might be tempting to consider gaining additional income by raising fees. But the cost of losing members won't make up for the quick fix of increased fee income from a small pool of accounts. READ MORE

FIS Introduces New Bill Pay User Interface

December 17, 2009
FIS , one of the world’s largest providers of banking and payments technology, has unveiled its next generation bill payment solution for financial institutions. Take a tour of FIS’ new bill pay user interface. The new bill pay interface uses task-oriented, configurable modules that answer consumers’ hot button bill pay... READ MORE

Elan, IBT Provide EFT Processing Solutions

December 15, 2009
As part of its ongoing efforts to form partnerships with the industry’s leaders, Integrated Bank Technology (IBT) has announced a strategic alliance with Elan Financial Services to provide financial institutions with IBT’s innovative core processing applications and Elan’s leading ATM and debit processing services. In addition to the core ATM and... READ MORE

DealerTrack Now Has 800 Financing Sources

December 15, 2009
DealerTrack Inc. , a leading provider of on-demand software and data solutions for the U.S. automotive retail industry, announced that the number of active financing sources connected to the DealerTrack network  has reached 800. "We are pleased to reach this milestone of 800 connected financing sources—significantly more than anyone else in... READ MORE

CUNA Strategic Services Forms Prepaid Card Alliance

December 15, 2009
A new alliance between CUNA Strategic Services and ICUL Service Corp. addresses the growing need for prepaid card services and increased staff efficiencies. "Because participating credit unions won’t have the overhead and workload of managing the program, they can focus on selling the prepaid products to their members,” said Wes... READ MORE

CU 24 Network Launches Bi-Lingual Web site for CUs, Members

November 23, 2009
Credit Union 24 , the country’s largest credit union-owned ATM and point-of-sale (POS) network, has launched a bi-lingual Web site as a resource for Spanish-speaking participants and their members. The new version of its Web site is in addition to the variety of other materials Credit Union 24 currently has... READ MORE

CUs Take No-Frills Approach to Tech Spending

November 23, 2009
Judy Dahl They’re foregoing bells and whistles for tools that improve efficiency and security. When Scott Townsend learned about a system that automates meeting room reservations and displays the information on LCD panels, he was intrigued. But the chief information officer at $1 billion asset Michigan Schools and Government Credit... READ MORE

'Tis the Season for Financial Conseling

November 23, 2009
Business will be booming during the holidays for financial counselor Sally Gooding. For her 
members, the services 
she delivers will be a gift. Gooding is a Certified Financial Counseling Specialist at South Florida Educational Credit Union (SFECU). Located in Miami-Dade County, SFECU’s members have had their world turned upside down... READ MORE

Prepare for Overdraft Protection Rules

November 23, 2009
Valerie Y. Moss CUNA opposes legislation that could adversely affect CUs’ overdraft programs. Many credit unions offer overdraft (“bounce”) protection or “courtesy pay” programs to help members resolve short-term financial problems. These programs, when members use them appropriately, serve as a valuable alternative to overdrawing their share accounts. They can... READ MORE

Tech Leaders Help CUs Battle Recession

November 23, 2009
Top priorities are improving operating efficiency, cutting costs, and preserving the member experience. Rudy Pereira and Jackie Buchanan Focus Automation of rote tasks lets employees shift from pushing buttons to enhancing operations. Integration enables applications to exchange data behind-the-scenes so users request information and access tools in a seamless environment.... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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