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Manage Training From Start to Finish

May 26, 2010

Web-based training services help you manage training from start to finish.

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CUNA Launches E-Scan Newsletter

May 14, 2010
CUNA's CU360 newsletter has become the E-Scan newsletter. This change coincides with release of the 2010-2011 Environmental Scan Report . Credit unions have relied on the E-Scan for nearly 30 years to help them craft their strategic plans. Now, the monthly E-Scan newsletter will supplement the annual report with insights... READ MORE

Avoid Collateral Damage

April 26, 2010
When auto loans go bad, collateral-management tools help CUs pick up the pieces. In today’s tough economy, when many people are defaulting on car loans, you’d expect auto repossession agents to be rolling in clover. But they’ve also run into tough times. “Just when you’d think there... READ MORE

Going Mobile? Be Safe

March 30, 2010
Patrick Totty The complexity of mobile banking makes security particularly challenging. At last count, modern credit unions offered members at least six product and service delivery channels: in person, snail mail, ATMs, e-mail, Web sites, and call centers. Mobile banking gives credit unions another way to connect with members. But... READ MORE

Keep Your Volunteers Up To Speed

February 19, 2010
Volunteers set your credit union’s future direction. Keep them abreast of developments with these Credit Union National Association (CUNA)resources: CU Directors Newsletter Credit Union Directors Newsletter is an efficient way for directors to stay informed of the latest compliance changes and policy issues. Each month it delivers advice, information, and... READ MORE

Software Shifts Burden Away from Tellers

February 09, 2010
By Jack Malinowski Despite economic “green shoots” proclaimed last year by the Federal Reserve, 2010 brings unique challenges to credit unions that must meet ever-changing legislative requirements and member needs. Change typically means time-consuming technology overhauls or intense teller training. But according to Celent , 76% of financial institutions’ information... READ MORE

Credit Card Statements Overhaul Offers Silver Lining

February 09, 2010
By Sara Petty Card-issuing credit unions have faced a tough road as they juggle the pursuit of compliance with the goals of continued profitability. The time and financial investment required to keep card programs in line with the law has been substantial. In some cases, the hours and dollars invested... READ MORE

Reach Out to Hispanics

January 27, 2010
Hispanics are the largest, youngest, and most underserved ethnic group in the U.S. To help you attract and serve members of the Hispanic community, the Credit Union National Association (CUNA) has teamed up with Coopera Consulting. Coopera Consulting offers consulting and translation services, as well as a comprehensive assessment that... READ MORE

What Does the Future Hold for Branches?

January 27, 2010
By Patrick Totty Many credit union members view brick-and-mortar branches in much the same way that college kids think of home: They function well away from it but love basking in the sheer comfort and familiarity of the place. That basic need for human contact is why credit unions will... READ MORE

What Does the Future Hold for Branches?

January 27, 2010
Many credit union members view brick-and-mortar branches in much the same way that college kids think of home: They function well away from it but love basking in the sheer comfort and familiarity of the place. That basic need for human contact is why credit unions will... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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