Products

New Service Brings Together Loan Buyers and Sellers

January 25, 2011

CUSO's online marketplace makes it easy for financial institutions to find each other and conduct business directly.

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CUNA Tools January 2011

January 01, 2011
Training opportunities come in a wide range of formats. READ MORE

Be a Master of Disaster Planning

December 13, 2010
The term "business continuity" equates to "disaster avoidance." READ MORE

ProfitStars Introduces Profitability Reporting Services

December 02, 2010

New service provides ongoing reporting and analysis of key performance indicators, including insights into customer/member, officer, and product profitability.

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Gift Cards Go Mainstream

December 01, 2010
CUs cash in on gift cards by using offerings and insights from CU-oriented vendors. READ MORE

ALM Goes to the Front of the Line

November 26, 2010
For most credit unions, asset/liability management (ALM) has been a “get in line” topic: Get in line behind security, marketing, loan origination and tracking, member relationships, and a host of other pressing matters. READ MORE

2011 Industry Trends and Predictions

November 17, 2010
We live in the age of speed. The way we do business today has radically changed from even just a few years ago—and continues to change. And there are a number of reasons why. READ MORE

SHAZAM, Atris Announce FlexATM Certification

October 15, 2010
The joint participation between both organizations ensures SHAZAM participants will enjoy the customer service benefits of online processing, yet maintain familiar reconciliation procedures. READ MORE

Mortgage Lending is Smooth Sailing for Shipbuilders CU

October 12, 2010
A strategic partnership helps the CU adapt to market changes, offer a competitive set of mortgage products, and differentiate itself through exceptional member service. READ MORE

Credit Cards: Keep a Lid on Losses

October 01, 2010
Pay attention to your products, the market, and regulations to maintain high credit quality. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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