Community Service

Unite for Good

May 05, 2013
Fostering service excellence might be the most difficult but the most important step, Cheney says. READ MORE

Latino CU Visionary Leaves Legacy

April 26, 2013
Warren Morrow, like many of us, came upon credit unions unintentionally. READ MORE

Why You Shouldn’t Take Financial Advice from Justin Bieber

April 22, 2013
Many CUs use prepaid cards as a transition to mainstream products. READ MORE

Time for Action on ‘the Vision’

April 22, 2013
Values-based service is part of our DNA—and this shift thus fits right into our wheelhouse. READ MORE

Texas CU Foundation Poised to Help Victims of Explosion

April 18, 2013
There’s no word yet whether CUs or their staff have been affected. READ MORE

Tough Times Are Opportunistic Times

April 01, 2013
Members are the best weapon against recessions, burdensome regulations, and a stalled Congress. READ MORE

A Man of Integrity

April 01, 2013
His handshake was as good as a contract. READ MORE

International CU Program Broadens Horizons

April 01, 2013
Participants live with host families and work with foreign counterparts. READ MORE

‘Social Care’ Builds Your Brand And Improves Member Service

April 01, 2013
Good social care can set your credit union apart from your financial service competitors. READ MORE

A Few Highlights from CUNA’s Governmental Affairs Conference

April 01, 2013
It’s time for another big idea, journalist and author Tom Brokaw told attendees of CUNA’s Governmental Affairs Conference in Washington, D.C. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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