Community Service

CUs Rise From Devastation

December 01, 2005
CUs Rise From Devastation December 1, 2005 The first sign this wasn't your usual media tour was "bring a long-sleeved shirt, rubber boots and gloves, and a face mask to protect against the mold." Following that directive, Roger Napiwocki, the Credit Union National Association's (CUNA) vice president of publishing, and... READ MORE

Serving Latino Members: Doing Well By Doing Good

August 01, 2005
Serving Latino Members: Doing Well By Doing Good August 1, 2005 By Bill Merrick In 2000, the population of new Latino immigrants in Charlotte, N.C., grew 410%. In 2001, crimes against these new residents increased 500% because few had relationships with financial institutions and had no safe place to keep... READ MORE

NCUF To Hold Online Auction

August 01, 2005
NCUF To Hold Online Auction August 1, 2005 Beginning Aug. 15, the National Credit Union Foundation (NCUF) will hold its first-ever online auction to celebrate its 25th anniversary. The online auction will culminate in a live auction and celebration in conjunction with CUNA's Future Forum in San Francisco. Proceeds will... READ MORE

CUSO Collaboration: Find The Right Business Partner

July 01, 2005
CUSO Collaboration: Find The Right Business Partner July 1, 2005 Collaboration is a hallmark of the credit union movement, and credit union service organizations (CUSOs) owned by multiple credit unions are the ultimate expression of cooperation. Although collaboration may be a noble endeavor, it's not easy to attain. "Everyone likes... READ MORE

How Do You Encourage Members To Save?

July 01, 2005
How Do You Encourage Members To Save? July 1, 2005 We publish articles in our newsletters and we create brochures and inserts noting the importance and benefits of saving. These efforts also educate members about promotions or incentives related to deposit products. We try to entice members with incentives, such... READ MORE

CUs Have Helped Communities Throughout the Ages

May 01, 2005
CUs Have Helped Communities Throughout the Ages May 1, 2005 Friday, Dec. 5, 1941, was a busy payday for Hawaiian Air Depot Federal Credit Union, which maintained its offices in one of the large hangars at Hickam Field on the island of Oahu. The next day was equally busy as... READ MORE

Creating A Member Advocate Culture

March 01, 2005
Creating A Member Advocate Culture March 1, 2005 By Bobbi Kahler I recently talked to a credit union executive about how to succeed with a member advocate culture. His story was familiar: low member retention, price shopping by members, and difficulty getting the front-line service team to sell. What did... READ MORE

CUs Rally Communities for Tsunami Relief

March 01, 2005
CUs Rally Communities for Tsunami Relief March 1, 2005 When the call came to aid those affected by the Tsunami disaster, two Virginia credit unions rallied their communities in the relief efforts. During January, 1st Advantage Federal Credit Union, Newport News, Va.; and ABNB Federal Credit Union, Chesapeake, Va., partnered... READ MORE

Mystery Shopping: Catch Employees Doing Things Right

February 01, 2005
Mystery Shopping: Catch Employees Doing Things Right February 1, 2005 By Byron McCann Mystery shopping--the practice of having undercover 'members' gauge and report on various service measures--is a great tool to measure how well employees deliver service. But mystery shopping often has been used to punish rather than reward employees,... READ MORE

CU Award Winners Transcend Financial Education

February 01, 2005
CU Award Winners Transcend Financial Education February 1, 2005 By Philip Heckman 'It's not just financial education. It's also media and political education.' That's how judge Angie Pidde explained what made the Michigan Credit Union League stand out as a winner of a 2004 Desjardins Youth Financial Education Award. Last... READ MORE

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