Community Service

Reach Out to the Latino Community

February 01, 2008
Reach Out to the Latino Community February 1, 2008 By Ofelia Valdez-Yeager U.S. businesses are awakening to the reality of a huge consumer market segment: the estimated 41 million people of Latino or Hispanic heritage living in this country today. It's a population segment that's growing, setting trends, and creating... READ MORE

Ten Ways to Connect With Online Members

January 01, 2008
Ten Ways to Connect With Online Members January 1, 2008 By Beth Stetenfeld Members who use online services are more profitable and retainable than those who don't, according to Keith Troup, vice president of operations, $801 million asset Stanford Federal Credit Union , Palo Alto, Calif. Troup spoke on "How... READ MORE

P2P Lending: Threat or Opportunity?

January 01, 2008
P2P Lending: Threat or Opportunity? January 1, 2008 By Beth Stetenfeld As social lending vendors emerge, CUs must learn how they work, why they're growing, and how to work with them. Yes, it's personal. In the 1946 movie, "It's a Wonderful Life," George Bailey emotionally describes loans made to community... READ MORE

Emergency Loans Rescue Members in Need

January 01, 2008
Emergency Loans Rescue Members in Need January 1, 2008 READ MORE

CU, Consulate Sign Pact

December 01, 2007
CU, Consulate Sign Pact December 1, 2007 A new partnership between $76 million asset West Texas Credit Union , El Paso, and the Mexican Consulate in El Paso provides free educational opportunities to Mexican nationals living in the U.S. West Texas Credit Union's "Plaza Comunitaria," a learning program of the... READ MORE

WOCCU Immersion Program Transfers Ideas to U.S.

December 01, 2007
WOCCU Immersion Program Transfers Ideas to U.S. December 1, 2007 Credit union leaders from nine states learned firsthand new ways to market to the underserved Hispanic population when they traveled to Mexico as part of the World Council of Credit Unions' (WOCCU) first Hispanic Marketing Immersion Program. Participants from 14... READ MORE

After Katrina, CUs Take Small Steps to 'Normal'

November 01, 2007
After Katrina, CUs Take Small Steps to 'Normal' November 1, 2007 Recovery partners Enterprise Corp. of the Delta (ECD) is the nonprofit sponsor of HOPE Community Credit Union . HOPE is a community development credit union with $60 million in assets and 9,500 members. Both organizations are based in Jackson,... READ MORE

Teach Youth the Finer Points of Financial Literacy

October 01, 2007
Simulation gives young adults a taste of the financial challenges they'll face in the future. READ MORE

Member Growth South of the Border

October 01, 2007
Member Growth South of the Border October 1, 2007 Slow membership growth isn't a problem just for U.S. credit unions. Susana Len, marketing manager for Caja Libertad, shares how the Quertaro, Mexico, credit union addresses this issue. What challenges does Caja Libertad face when acquiring new members? 1. Loss of... READ MORE

Member Service: Nice Isn't Enough

September 01, 2007
Member Service: Nice Isn't Enough September 1, 2007 By Lori Reeves Smile. Shake hands. Make eye contact. Call members by name. Ask if there's anything else you can help them with. Thank members for their business. These are standard measurements for quality service at many credit unions. These actions are... READ MORE
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