Community Service

CU Hero: CU Evangelist Inspires Others

November 17, 2008
' When you get entrenched in the CU ... there’s no other place for you. ' Carla Hedrick is surprised to hear herself described as a “fierce credit union advocate.”   But the president/CEO of $212 million asset Denver Community Federal Credit Union likes it. “I guess it’s because I’m passionate when... READ MORE

America's CUs: For the People for 100 Years

November 01, 2008
America's CUs: For the People for 100 Years November 1, 2008 By Lucy Harr In the coming months, America's credit unions will celebrate the 100th anniversary of their U.S. origins. Just as the ancient Romans built stone pillars—milestones—to mark their progress on the Appian Way, historical milestones allow us to... READ MORE

Kenyan CUs Succeed Despite Unrest

October 01, 2008
Kenyan CUs Succeed Despite Unrest October 1, 2008 Editor's note: Watch WOCCU's Erick Sile explain Kenyan CU development and detail the post-election unrest that affected much of the country.   By Rick Roseneck   In the aftermath of deadly riots that broke out in Kenya at the end of 2007,... READ MORE

Seeds of Hope

October 01, 2008
Saul Gonzalez stops his motorcycle and slips on white rubber boots and black waders. A swollen stream covers the road ahead, and the Caja Popular Mexicana (CPM) field officer must find the best crossing point. He's en route to the remote... READ MORE

Want to Attract Hispanic Members? Go to the Source

October 01, 2008
October 1, 2008 By Bill Merrick U.S. credit union executives seeking insights into Mexican culture and marketing strategies—or who simply want to brush up on their Spanish—have a training option that combines Spanish classes, visits to Mexican credit unions, and a home stay with a Mexican family. The World Council... READ MORE

Lessons Learned From Microfinance

August 01, 2008
Lessons Learned From Microfinance August 1, 2008 By Beth Stetenfeld Did you know: Forty percent to 60% of the world's population is unbanked; Twenty eight million people in the U.S. have no financial account relationship; and About 45 million people—19% of U.S. households—have account relationships but continue to use various... READ MORE

Want Growth? Do Right By Members

August 01, 2008
Want Growth? Do Right By Members August 1, 2008 By Michelle Cunningham What's the key to member growth? It's doing the right thing by members, according to Rudy Hanley, president/CEO of SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union), Santa Ana, Calif. Hanley presented his ideas on... READ MORE

Community Partners

August 01, 2008
Community Partners August 1, 2008 By Darla Dernovsek A high-school dropout gets a job mopping floors in the meat department of the local grocery store. He works hard, gets promoted to meat and deli manager, and the owner offers to sell him the store when she retires. Fast-forward 22 years.... READ MORE

Workout Strategies That Work

June 01, 2008
Workout Strategies That Work June 1, 2008 By Sharyn Alden Members behind on loan payments and facing mounting credit card debt have lives filled with stress, missed opportunities, and victimization. Credit unions are coming to the rescue with financial education and integrated financial options to help debt-burdened members improve their... READ MORE

Icing on the Cake

May 01, 2008
Icing on the Cake May 1, 2008 By Dick Radtke and Lucy Harr To help ensure credit unions translate philosophy into operational practice, the Credit Union National Association's (CUNA) Credit Union Uniqueness Committee 20 years ago recommended that a recognition program be created. The result was the Louise Herring Philosophy... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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