Community Service

Dancing in the Streets

January 27, 2010
When a CU branch opens in a remote Kenyan village—it’s party time. Credit Union Magazine Editor Steve Rodgers recently visited Kenyan credit unions to witness the work of the World Council of Credit Unions (WOCCU). Rodgers traveled with Mike Muckian, WOCCU’s senior communications manager and... READ MORE

A World of Possibilities

January 27, 2010
CUs are essential allies in the global war on poverty. By Steve Rodgers I recently traveled with a colleague from the World Council of Credit Unions (WOCCU) to Kenya. While there, I witnessed the work of some remarkable people who have committed their professional lives to promoting credit union growth.... READ MORE

Rogue lender helps members keep collateral

January 26, 2010
Pete Cislo’s chance encounter with a family in crisis paved the way for a statewide foreclosure prevention and assistance program—and led to a credit union’s new, personalized approach to debt consolidation and restructuring. CU: Rogue FCU, Medford, Ore. Challenge: Members struggling to make payments Solution: Restructure and refinance debt to... READ MORE

Dispatches from Haiti

January 15, 2010
Dangerous place : With financial institutions shuttered by the earthquake, Haiti has become a cash-only society, making life inconvenient and dangerous for people on the street. Reports from the World Council of Credit Unions Movement Assists Damaged CUs, Helps Members Access Funds The World Council of Credit Unions  (WOCCU) and its program... READ MORE

CUs Spread Holiday Cheer

January 13, 2010
Joe Jones , Carolina Postal CU senior mortgage loan officer (left), and Board Chairman Buddy Livingston are excited about the Carolina Postal Fee 4 Food promotion that gives back to members and collects food for local food banks. By Lora Kloth Credit unions brought many glad tidings to their members and communities during the recent... READ MORE

Savings Come First

December 21, 2009
In the mountains of Veracruz, Mexico, people in poverty typically lack any savings, let alone other services offered by urban financial institutions. Now, working with a local credit union, MatchSavings.org—a program launched in 2008 by World Council of Credit Unions (WOCCU)—provides an incentive for individuals to set their first savings... READ MORE

Small CUs, Big Flame

December 21, 2009
Small CU leaders are the ‘missionaries’ of the financial services industry. During the past four years, the credit union movement has lost about 1,000 small credit unions. There were 5,517 small credit unions (those with less than $35 million in assets) at the end of... READ MORE

Augustine Kang: Humble CU Giant

December 15, 2009
Augustine Kang —known as the father of the Asian credit union movement—died in August. Those who knew him describe Kang as a “man of the world,” “humble giant,” “dear, compassionate man” and “a role model for our lives." By Chris Baker Augustine Kang was a credit union giant but a... READ MORE

Augustine Kang: Father of the Asian CU Movement

November 23, 2009
‘The purpose of CUs is to liberate people.’ Those who knew Augustine Kang during his decades of service to credit unions report he was a transforming figure. Some say he was a key 20th-century historical leader of the international credit union movement. Others describe Kang as “a man of the... READ MORE

CUs Make Students Happy in Down Economy

November 09, 2009
Orange County’s CU  branch associates display the generous school supply donations from members and associates. From left: Erica Rodriguez, Yorba Linda Branch; Michele Goode, St. Andrews Branch; and Ernie Echeverria, Fullerton Branch. By Lora Kloth The Great Recession has left virtually no one unaffected, including many school kids unable to acquire... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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