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Green Governance

January 22, 2009
Lucy Harr Virtual boardroom technology improves communication and decision making. It’s good for the environment, too. Ron Whitworth is a champion of any technology that can help his credit union achieve efficiencies and increase effectiveness. So when the State Department Federal Credit Union board member learned about a product that... READ MORE

Tough Times for (Small) CUs

December 23, 2008
Mike Schenk There’s no silver bullet for the current economic turmoil. Even in good times, small credit unions face unique challenges. Today’s economic mess is causing big financial and operational problems for many credit unions, but particularly for the smallest ones. National Credit Union Administration data show U.S. credit unions... READ MORE

System Scan: CU Tax Exemption

December 23, 2008
Credit unions obtained their tax exemption from Congress on June 15, 1937, in an amendment to the Federal Credit Union Act of 1934—with little difficulty or fanfare. It was enacted that December. The Bridge, forerunner of Credit Union Magazine, briefly recounts: “In its original form the Federal Act permitted the... READ MORE

CUNA Tools

December 23, 2008
Be bold. Be heard. Be there. The 2009 Credit Union National Association (CUNA) Governmental Affairs Conference (GAC) is your time to step up, tell your story, and make a difference. This event, Feb. 22-26, at the Washington (D.C.) Convention Center, also provides opportunities to hear from influential Washington policy makers... READ MORE

A Rainbow on That Horizon

December 23, 2008
James Collins Will the new year be as dire as pundits predict? If you read the newspaper headlines, the economic environment in 2009 will be as empty as the electrical department in an Amish store. In fact, the Credit Union National Association’s 2008-2009 forecast says growth, burdened by a deep... READ MORE

Spotlight: Robert Cashman

December 23, 2008
‘My grandfather started as a CU volunteer in the 1940s.’ Who : Robert Cashman What : President/CEO Where : Metro CU, Chelsea, Mass. On being a third-generation CU executive: My grandfather and father preceded me at Metro. Intrigued by the idea of helping people, my grandfather started as a credit... READ MORE

A Nation in Need of CUs

December 23, 2008
Daniel A. Mica CUs shouldn’t be named or blamed for the current crisis. This country needs credit unions, maybe now more than ever. And the country needs a credit union movement that is regulated by a unique entity, just as credit unions are unique among financial institutions. As the new... READ MORE

Take Control in Crisis

December 23, 2008
John Franklin Emerge with a stronger image and increased respect from members. The economic crisis and its impact on consumers, small businesses, big businesses, and the financial services industry is the news right now. It’s likely to continue to be the No. 1 news story until the nation sees material... READ MORE

Lead With a Guiding Light

December 23, 2008
Sharyn Alden CU leaders must be laser-focused during these extraordinary economic times. In today’s volatile world of finance, credit union CEOs say they must draw from an even wider variety of leader-ship skills than normal to guide their credit unions. Three CEOs discuss how they leverage leadership competencies to inspire... READ MORE

Misery Builds Character

November 18, 2008
Walk into any credit union information technology (IT) manager's office and announce it's time to switch core systems. What do you think the response will be? READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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