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A View Behind the Front Line

June 18, 2009
There are employees for every company, but not every company is for all employees,” notes journalist Alex Frankel . He found this out firsthand, going behind the employees-only doors of five of America’s best-known companies. His report, “Punching In,” was chosen by Strategy & Business magazine as a top book... READ MORE

Embrace Optimism as a Force for Change

June 18, 2009
If your teenager announced plans to travel the country in an old van selling T-shirts, you might wonder where you went wrong. But Bert Jacobs, co-founder and chief executive optimist of Life is good ®, Hudson, N.H., with his brother John, turned three simple words on a T-shirt into a... READ MORE

14 Steps to Life Balance and Happiness

June 18, 2009
Learn 14 steps to life balance and happiness from Dave Mitchell, author of “Live and Learn or Die Stupid.” His Monday thought leader session of the same title will mix humor, research, and advice on how to remain resilient, balanced, and happy. Mitchell is president/CEO of The Leadership Difference ,... READ MORE

Crisis Opens Growth Window for CUs

June 18, 2009
The entire U.S. financial services sector has been under massive stress during the recent credit crisis. Yet many observers believe this crisis presents an opportunity for credit unions as consumers’ trust in banks erodes. John Lass, CUNA Mutual Group’s senior vice president of strategy, will share 10 reasons why the... READ MORE

Attendees Honor CU Revolutionaries

June 18, 2009
There were exceptional moments at Sunday’s Opening General Session at the America’s Credit Union Conference & Expo in Boston, but perhaps none more notable than the award presented to Cathie Tierney, CEO of Community First Credit Union , Appleton, Wis. She was recognized as Credit Union Magazine’s 2009 CU Hero... READ MORE

It's Time to Support Corporate CUs

June 17, 2009
Let’s stay centered on the cooperative spirit. Erin Mendez Corporate credit unions play a key role in our cooperative system. While I’ve been in the financial services sector for 30 years, I began a career in the credit union movement in 2003. Going from for-profit to not-for-profit financial services, I... READ MORE

The Gift of Adversity

June 17, 2009
LEAD STORY Times are tough—for credit union leaders, employees, and members. But tough times hold more than lessons. They’re a gift, according to J. Barry Griswell and Bob Jennings, authors of “The Adversity Paradox: An Unconventional Guide to Achieving Uncommon Business Success.” How do you find the hidden gifts in... READ MORE

From Paper to Practice

June 17, 2009

View your strategic plan as a road map written at the beginning of a journey.

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CU Hero 2009: The Winner Is

May 28, 2009
Credit Union Magazine subscribers have chosen Cathie Tierney, CEO of $1.2 billion asset Community First Credit Union, Appleton, Wis., as the 2009 Credit Union Hero of the Year. She’ll receive her award at (and complimentary registration to) the America’s Credit Union Conference & Expo  June 21-24 in Boston. Tierney has... READ MORE

Communication Styles: What's Your Impact on Others?

May 28, 2009
By Stacey Hanke We can’t “not” communicate. Our nonverbal behavior speaks volumes whether we realize it or not. We’ve all heard it before: “Know who you’re talking to and adapt your communication style to your listeners’ style.” As many times as we’ve heard these words to be the key for... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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