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» Human Resources
Employees Plagued by Stress
January 01, 2012
Forward-thinking employers try to alleviate employees’ stress and help them refocus with work-life programs.
Staff Hits Wellness Milestone
December 27, 2011
Employees at Security Service Federal Credit Union have lost a ton of weight—literally.
Unhealthy Workers’ Absenteeism Costs $153 Billion
December 21, 2011
The high percentage of staff with poor health is a significant drain on productivity.
Engaged Employees Make the Most of Their Benefit Plans
November 18, 2011
More—and more frequent—communication can improve employees’ engagement in their benefit plans.
Avoid ‘Off-the-Clock’ Lawsuits
November 01, 2011
How many of your employees use smartphones to check work-related voicemail or e-mail messages during the weekend? Must nonexempt staff report all such time worked?
I’m Not an FTE
October 13, 2011
Lately I've been interviewing job candidates and the air has been full of buzzwords.
What You Don’t Know Really Can Hurt You
September 12, 2011
Without proper security awareness training, most front-line employees will be unaware of their surroundings and oblivious to social engineering.
Executive Compensation: Waiting for a Rebound
September 09, 2011
When compensation does rebound, CU executives can expect greater regulatory accountability.
Battle Workplace Bullying
August 24, 2011
This year, legislatures in at least 11 states, from New York to Washington, are considering legislation to prohibit bullying in the workplace.
August 09, 2011
CUs are in a holding pattern regarding wages, benefits, and hiring.
Credit Union Magazine
March 2014 digital edition
Tweets about "#CUNAGAC"
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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