Human Resources

CEO Leads With Integrity

November 01, 2006
CEO Leads With Integrity November 1, 2006 Who: Susan Frank What: President/CEO Where: Desert Schools Federal Credit Union , Phoenix¹ Shared branching's appeal: As a credit union, providing an exceptional member experience is one of the primary attributes differentiating us from the banks in our service area. Shared branching helps... READ MORE

Conference Explores Gen Y Financial Needs

November 01, 2006
Conference Explores Gen Y Financial Needs November 1, 2006 A new conference from the Credit Union National Association explores how to serve generation Y's financial needs. The "Your Essential Strategies (YES) Summit: Serving 18-30s" takes place Dec. 6-8, 2006, in San Diego at the Catamaran Resort Hotel. Attendees will explore... READ MORE

Training: No Suitcase Required

November 01, 2006
Training: No Suitcase Required November 1, 2006 Three career development options are available from the Credit Union National Association (CUNA): Credit Union FinancialCounseling Certification Program. Now a self-study option means your staff can become certified financial counselors without leaving the credit union. Modeled after CUNA's Certified Financial Counselors School, participants... READ MORE

International Partnerships Create Worldwide Impact

October 01, 2006
International Partnerships Create Worldwide Impact October 1, 2006 Collective effort creates exponential outcomes. That's one lesson Kurt Lykins learned while developing the ServiRed shared branching network as part of a partnership between the World Council of Credit Unions' (WOCCU) International Partnership Program with the Ohio Credit Union System and Bolivian... READ MORE

CUs Do a World of Good

October 01, 2006
Roberto Heredia maneuvers his motorcycle up and down washed-out gravel roads across a mostly dry creek bed, zipping past the arid, hilly landscape near Bolivia's southern border with Argentina. The loan officer for Magisterio Rural Agencia Padcaya Credit... READ MORE

How to Break the Negative Staff Retention Cycle

October 01, 2006
How to Break the Negative Staff Retention Cycle October 1, 2006 By Colin Piper Credit union employee turnover is on the rise. According to the Credit Union National Association's (CUNA) 2006 Complete Credit Union Staff Salary Survey Report, credit union employee retention dropped from 84% in 2005 to 78% in... READ MORE

More Companies Turn to Strategic Workforce Planning

October 01, 2006
More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

New Xerox FCU CEO Embraces Collaboration

October 01, 2006
New Xerox FCU CEO Embraces Collaboration October 1, 2006 Who: Teresa Freeborn What: President/CEO Where: Xerox Federal Credit Union, El Segundo, Calif. What's your vision for Xerox Federal? I see Xerox Federal as a formidable financial institution in our key markets in the coming years. The challenges we face aren't... READ MORE

Great Sales and Service are Music to His Ears

October 01, 2006
Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

Think Strategically or Die

September 01, 2006
Think Strategically or Die September 1, 2006 By Max Villaronga Create a physical process Educate your team Make the commitment A decade ago, the credit union movement was more than 12,000 strong. But attrition has taken its toll and we now number less than 9,000. Some of our brethren have... READ MORE

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