Human Resources

Hire the Right People: Eight Tips

January 01, 2007
In a tough marketplace defined by intense competition and razor-thin margins, your people are everything. READ MORE

Know Stress to No Stress: 10 Tips

December 01, 2006
Know Stress to No Stress: 10 Tips December 1, 2006 By Robin Thompson Listen closely. That multiplying noise you hear is the sound of stress accumulating. At this very moment all over America, unattended computers, cell phones, and other high-technology equipment are piling up work for their unsuspecting absent human... READ MORE

Workplace ID Theft: Curbing the Latest HR Headache

November 01, 2006
Workplace ID Theft: Curbing the Latest HR Headache November 1, 2006 By Douglas Hottle Common mistakes What not to do How to protect confidentiality A rise in identity (ID) theft is presenting employers with a major headache: They're being held liable for ID theft occurring in the workplace. ID theft... READ MORE

CEO Leads With Integrity

November 01, 2006
CEO Leads With Integrity November 1, 2006 Who: Susan Frank What: President/CEO Where: Desert Schools Federal Credit Union , Phoenix¹ Shared branching's appeal: As a credit union, providing an exceptional member experience is one of the primary attributes differentiating us from the banks in our service area. Shared branching helps... READ MORE

Conference Explores Gen Y Financial Needs

November 01, 2006
Conference Explores Gen Y Financial Needs November 1, 2006 A new conference from the Credit Union National Association explores how to serve generation Y's financial needs. The "Your Essential Strategies (YES) Summit: Serving 18-30s" takes place Dec. 6-8, 2006, in San Diego at the Catamaran Resort Hotel. Attendees will explore... READ MORE

Training: No Suitcase Required

November 01, 2006
Training: No Suitcase Required November 1, 2006 Three career development options are available from the Credit Union National Association (CUNA): Credit Union FinancialCounseling Certification Program. Now a self-study option means your staff can become certified financial counselors without leaving the credit union. Modeled after CUNA's Certified Financial Counselors School, participants... READ MORE

International Partnerships Create Worldwide Impact

October 01, 2006
International Partnerships Create Worldwide Impact October 1, 2006 Collective effort creates exponential outcomes. That's one lesson Kurt Lykins learned while developing the ServiRed shared branching network as part of a partnership between the World Council of Credit Unions' (WOCCU) International Partnership Program with the Ohio Credit Union System and Bolivian... READ MORE

CUs Do a World of Good

October 01, 2006
Roberto Heredia maneuvers his motorcycle up and down washed-out gravel roads across a mostly dry creek bed, zipping past the arid, hilly landscape near Bolivia's southern border with Argentina. The loan officer for Magisterio Rural Agencia Padcaya Credit... READ MORE

How to Break the Negative Staff Retention Cycle

October 01, 2006
How to Break the Negative Staff Retention Cycle October 1, 2006 By Colin Piper Credit union employee turnover is on the rise. According to the Credit Union National Association's (CUNA) 2006 Complete Credit Union Staff Salary Survey Report, credit union employee retention dropped from 84% in 2005 to 78% in... READ MORE

More Companies Turn to Strategic Workforce Planning

October 01, 2006
More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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