Human Resources

Spotlight: Kern FCU CEO DeAnn Straub

April 01, 2007
Spotlight: Kern FCU CEO DeAnn Straub April 1, 2007 Who: DeAnn Straub What: President/CEO Where: Kern Federal Credit Union , Bakersfield, Calif. How Kern FCU's culture changed since a 2003 embezzlement: The embezzlement really didn't really change our culture. An audit showed we indeed had proper internal controls in place.... READ MORE

How Can CUs Foster Innovation? Part I

April 01, 2007
How Can CUs Foster Innovation? Part I April 1, 2007 The credit union movement has some great thought leaders, says new National Association of Credit Union Service Organizations (NACUSO) President/CEO Tom Davis. But he rates credit unions' overall level of innovation as "relatively low to moderate." Davis and NACUSO Board... READ MORE

Be a Good Boss: Six Tips

April 01, 2007
Be a Good Boss: Six Tips April 1, 2007 It's no surprise that "The Devil Wears Prada," has been a hit, both in book and film format. Anyone who has ever held a job has a story to tell about a boss who could probably rival Prada's Miranda Priestly, aptly... READ MORE

Seminar Helps Staff Cope With Robbery

April 01, 2007
Seminar Helps Staff Cope With Robbery April 1, 2007 The Credit Union National Association will hold a Robbery & Fear Seminar in San Francisco June 10, just prior to the Security & Fraud Institute. This unique, one-day seminar provides insight on how to prepare and protect your staff in case... READ MORE

Staff Recruiting: Learn From the Best

March 01, 2007
Staff Recruiting: Learn From the Best March 1, 2007 The University of Oregon named Oregon Community Credit Union's Cheryl Collins its recruiter of the year. Here's how she convinces the university's best and brightest to start credit union careers. Q How many people did you recruit for Oregon Community CU... READ MORE

Focus Employees' Efforts on What Truly Matters

March 01, 2007
Focus Employees' Efforts on What Truly Matters March 1, 2007 Employees want to contribute to the bottom line, but managers don't always tell them, specifically, what they must do to achieve that, according to David Giannetto and Anthony Zecca, co-authors of the book, "The Performance Power Grid: The Proven Method... READ MORE

Fire People the Right Way: 10 Tips

February 01, 2007
When employees don't perform up to expectations, you have to let them go. Yet "you're fired" may be the toughest words a manager ever says, according to 'Hiring and Firing: Book Three,' by Ruth Haag ( Haag Press , ISBN: 0-9665497-2-4, $15.00). Even if the employee has been your worst... READ MORE

Changing Faces on the Teller Line

February 01, 2007
Changing Faces on the Teller Line February 1, 2007 By Beth Stetenfeld It's not news that tellers often leave their jobs on the front line for positions with more prestige and pay. What is news: strategies credit unions use to reduce teller turnover--in some cases more than 50%. Credit union... READ MORE

Business Execution Round-up: Seven Companies to Learn From

February 01, 2007
Business Execution Round-up: Seven Companies to Learn From February 1, 2007 Since 2006 ended, business executives of every stripe find themselves reflecting on the past year. What went right? What went wrong? Did we make progress toward our goals? Were employees motivated and engaged? Rick Lepsinger advises learning from the... READ MORE

Help Employees Get Healthy Without Getting Fired

February 01, 2007
Help Employees Get Healthy Without Getting Fired February 1, 2007 Sure, you'd like your employees to drop a few pounds. It's no secret that an overweight work force is a liability given the skyrocketing health insurance costs that sometimes come with excess pounds. But when you hear news stories like... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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