Human Resources

Ho, Ho, D'oh! Watch Your Holiday Behavior

December 01, 2007
Ho, Ho, D'oh! Watch Your Holiday Behavior December 1, 2007 By Colleen Rickenbacher Michelle and her husband, Dan, planned to attend her company's holiday party. It was her first year attending, and they looked forward to making the best impression. Unfortunately, they made some serious mistakes. First, they didn't RSVP... READ MORE

Develop Leadership, Not Leaders

December 01, 2007
Develop Leadership, Not Leaders December 1, 2007 Leaders come and go. Instead of creating a cult of personality among specific leaders, implement proven, across-the-board leadership behaviors that don't depend on particular leaders. Doing so will create consistently excellent leadership practices that will survive your organization longer than any individual leader... READ MORE

Scenes from CUNA's Community CU Conference

December 01, 2007
Scenes from CUNA's Community CU Conference December 1, 2007 Kent Moon, president of Member Business Lending LLC , West Jordan, Utah, talks about the shrinking mortgage market. Bilingual signage isn't enough to attract Latino membership to credit unions, says Tom Tucker, executive vice president of sales and marketing at IBT... READ MORE

Snapshot: Benefits Costs Outpace Inflation

November 01, 2007
Snapshot: Benefits Costs Outpace Inflation November 1, 2007 Health-care and other benefit costs continue to increase well above the rate of inflation, according to the 2007 Credit Union Staff Benefits Report from the Credit Union National Association (CUNA) . Costs for preferred provider organizations (PPOs) and health maintenance organizations (HMOs)... READ MORE

Seven Steps to Better Business Planning

November 01, 2007
Seven Steps to Better Business Planning November 1, 2007 By Richard L. Sandenaw In your annual strategic planning sessions, is your approach focused for success? For example, what if changing business priorities and operational challenges prevent management from focusing on its board-approved plans? What are the odds that unforeseen problems... READ MORE

Talk is Cheaper When it Comes to Benefit Costs

November 01, 2007
Talk is Cheaper When it Comes to Benefit Costs November 1, 2007 By Neil Bartlett Want to keep benefit costs in check? Talk to staff about which benefits work and which don't, credit union executives advise. For instance, Nancy Snyder, human resource (HR) administrator for $160 million asset First Heritage... READ MORE

Twelve Steps to Staff Loyalty

October 01, 2007
You don't have to pay employees huge salaries to earn their loyalty. But because staff can make or break your credit union, you must find a way to keep the best ones around. READ MORE

Video: Unleash Greatness in Yourself and Others

October 01, 2007
Video: Unleash Greatness in Yourself and Others October 1, 2007 Unleash greatness by thinking bigger about what you're doing, says Rick Olson , founder of Rick Olson Seminars , Dallas, Wis. READ MORE

Seven Ways to Head Off Staff Performance Issues

September 01, 2007
Seven Ways to Head Off Staff Performance Issues September 1, 2007 You find them at nearly every place of employment—employees who exhibit "below standard" performance. At a credit union, it may be the salesperson with inconsistent numbers (dynamite one month, sluggish the next), or the assistant manager out with a... READ MORE

Why do CUs Fail?

August 01, 2007
Why do CUs Fail? August 1, 2007 Build assets, boost your ROA (return on assets) and you'll improve your chances of survival. So says a Filene Research Institute report, "Determinants of Credit Union and Commercial Bank Failures: Similarities and Differences, 1981-2005." The report, authored by James A. Wilcox , Filene... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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